IT MSP Account Manager
Req number:
R8926
Employment type:
Full time
Worksite flexibility:
Onsite
Who we are
CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.
Job Summary
As the IT MSP Account Manager, you will be responsible for managing comprehensive delivery operations for our IT Contingent Workforce Managed Services Program (MSP) and fostering strong client and partner relationships.
Job Description
CAI is hiring! We are looking for an IT MSP Account Manager to drive a program implementation, promote business continuity, manage comprehensive delivery operations, and foster strong client relationships within the State of Ohio. This opportunity is a full-time , salaried opportunity that is onsite in Columbus, OH. IT MSP Account Managers are responsible for managing comprehensive delivery operations for our IT Contingent Workforce Managed Services Program (MSP) and fostering strong client and partner relationships. Only candidates with work authorization that does not require sponsorship now or in the future will be considered.
What You’ll Do
Manage end-to-end delivery operations for the contingent workforce program within the state, ensuring timely and quality requisition fulfillment for hourly and project work
Cultivate and maintain strong, long-term relationships with key client stakeholders & supplier partners, acting as the primary point of contact for all program-related matters
Provide ongoing client support, addressing inquiries, resolving issues, and ensuring high levels of client satisfaction
Monitor program performance against Key Performance Indicators (KPIs) and Service-Level Agreements (SLAs), implementing corrective actions as needed
Provide VMS (Vendor Management System) training and assistance when needed to the client and/or Suppliers
Responsible for candidate screening and shortlisting, interview coordination, and contractor onboarding compliance oversight
Collaborate with the applicable sourcing teams to ensure a robust pipeline of qualified candidates for state-specific requirements
Prepare and present regular business reviews to clients and partners, showcasing value and identifying opportunities for program enhancement
Identify areas for continual program improvement, and process improvements that align to program enhancement and maturity
Identify and pursue new business development opportunities within the assigned state, including new agencies, departments, and expanded service lines
What You'll Need
Required:
Must be local to Columbus, Ohio to meet regularly on client site(s) location as required and requested
Hands-on experience and knowledge of contingent workforce management
5-8 years of experience in account management, staffing or recruiting within the staffing or services industry, with direct experience in public sector or large volume accounts
Knowledge of engagement types including Time and Materials (T&M) and Statement of Work (SOW) project delivery
Strong knowledge of IT labor categories and roles (e.g., software development, infrastructure, cybersecurity, project management, help desk)
Prior Vendor Management System (VMS) application experience
Proven ability to grow accounts and manage operational delivery
Strong client and partner relationship management skills and a customer-centric approach
Preferred:
Knowledge of state government structures and procurement processes
Bachelor's degree in Business, Marketing, or a related field
Previous experience with State of Ohio government
Previous MSP Program experience for IT Contingent Workforce…