Product Support Specialist
Req number:
R8862
Employment type:
Full time
Worksite flexibility:
Onsite
Who we are
CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.
Job Summary
We are looking for a motivated Medicaid Product Specialist ready to take us to the next level! If you have data entry experience, customer service expertise, and proficiency in Microsoft Office Suite, and are looking for your next career move, apply now.
Job Description
We are looking for a Medicaid Product Specialist to provide data entry of Medicaid Renewal applications, ensuring quality applications are entered into the eligibility system. This position will be Full-Time and On-Site in Newark, DE.
What You’ll Do
Provide data entry of Medicaid Renewal applications, ensuring a quality application is entered into the eligibility system
Acquire and maintain a thorough understanding of Federal and State laws, Medicaid regulations, standards, and State policies governing public assistance programs
Adhere to all CAI and State security protocols and compliance requirements
Utilize computer inquiry systems to retrieve necessary verification documents and information
Facilitate the onboarding process for new clients by conducting intake assessments to evaluate Medicaid eligibility
Process Medicaid renewal applications for clients renewing their medical benefits
Analyze financial data and perform calculations for accurate input into the eligibility system
Conduct interviews with clients to obtain and exchange sensitive information needed for eligibility determinations
Collaborate with clients to securely collect application documents in digital formats (e.g., PDF, JPG)
Maintain detailed case management records and documentation using the eligibility system
Act as a witness at fair hearings for clients appealing their eligibility determination, as necessary
Participate in individual and team meetings to stay updated on processes, procedures, and policy changes
Perform additional case management tasks as required to support program goals
What You’ll Need
Required:
High school diploma or equivalent
A minimum of one year of experience in data entry
At least one year of customer service experience
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, etc.)
Exceptional organizational skills with keen attention to detail
Ability to perform and analyze financial calculations with accuracy
Strong problem-solving skills and ability to synthesize data from multiple sources to inform decisions
Analytical proficiency to evaluate complex issues and identify patterns, trends, or root causes
Excellent written and verbal communication skills; fluency in English is required
Self-motivated and dependable individual with a commitment to making a positive impact in the community while collaborating in a team-oriented environment
Reliable transportation to/from the office with punctual attendance.
Availability to work onsite full-time, including occasional Saturdays (minimum once per month, if necessary)
Capability to remain seated for extended periods and perform desk-based tasks
Preferred:
Familiarity with Medicaid or other public assistance program eligibility requirements
Bilingual communication skills with strong written proficiency
Physical Demands
Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
Must be able to communicate with customers/team…