JOB DESCRIPTION
VP, ACCOUNT SUPERVISOR
ACCOUNT SERVICES
Reports to: EVP or SVP, Global Client Lead
Job Summary
At Calcium+Company, our senior Account Services leaders are responsible for driving the strategic, operational, and financial success of their assigned clients and business portfolios. Serving as trusted strategic partners to senior client stakeholders, they provide forward-thinking counsel, lead integrated cross-functional teams, and ensure the delivery of exceptional work aligned with client and agency objectives. These leaders maintain accountability for revenue forecasting, profitability, resource planning, and overall business performance, while proactively identifying and converting opportunities for organic growth, new business development, and long-term client partnerships. They also play a critical role in mentoring talent, strengthening client relationships, and contributing to the continued growth and success of the agency.
The Vice President, Account Supervisor , is an Account Services department position for someone with the ability and understanding to manage one brand with multiple indications, or multiple brands of moderate size and align the brands’ strategies and tactics with the overall client/corporate vision. The VP, Account Supervisor owns the application of brand strategy into the master tactical plan development and tactical execution for their brand while contributing to the overall brand plan. As the leader of the account group, the VP, Account Supervisor accepts final accountability for client satisfaction at the product manager level, and provides guidance across multi-disciplinary teams, inspiring them and ensuring their development. The person in this position contributes to the overall growth and positive culture of the agency, with a solution-orientated approach that drives team motivation and delivers results for the agency, brand, and client.
Key Job Responsibilities (Duties may include, but are not limited to all or some of the following)
Demonstrates commercial business development acumen, bringing a level of industry and therapeutic area knowledge unequaled inside or outside the client’s organization
Able to discuss, recommend, and provide direction on issues ranging from strategy to competitive market events
Owns the application of brand strategy into the master tactical plan development and tactical execution for their brand
Discusses, recommends, and provides direction on issues ranging from strategy to competitive market events
Takes a lead role in fostering a partnership between planning and creative teams, resulting in strategic insight and vision that achieves client goals
Leads the team in a manner that encourages, executes on, and supports company ideals
Addresses conflict and celebrates successes, sets clear team priorities, explains brands’ objectives and strategies, monitors progress and measurable outcomes
Maintain strong ownership of the financial health of assigned accounts, including accurate scoping, budgeting, billing, and revenue forecasting
Develop and manage scopes of work (SOWs), project estimates, and budgets in partnership with Finance, Project Management, and Senior Account Leadership
Ensure work is appropriately scoped and resourced, with clear understanding of project deliverables, timelines, and financial commitments
Monitor project budgets, labor hours, resource utilization, and financial performance to ensure work remains within approved parameters
Maintain accurate and timely revenue forecasts, proactively communicating potential changes, risks, or opportunities
Partner with Finance to ensure accurate billing, timely financial reconciliations, and appropriate tracking of account revenue
Enables and promotes confidence in junior colleagues, peers, and cross-discipline client teams
Manages, mentors, and develops team members
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Job Qualifications (Skills/Requirements)
Bachelor's degree required
8-10 years of pharmaceutical marketing or account management…