Position Summary
The Workforce Management Analyst supports the store organization by translating sales forecasts, customer traffic, transactions, fulfillment demand, promotional activity, and operational workload into practical store labor plans. This role develops and maintains labor models, evaluates scheduling effectiveness, monitors productivity and payroll performance, and converts complex data into clear recommendations for store, field, and home office partners.
The analyst serves as a cross-functional connection point among Store Operations, Field Leadership, Finance, Human Resources, Information Technology, and Omnichannel teams, balancing customer experience, store execution, workforce capacity, and disciplined labor expense management.
What We Do - Accountabilities
Develops and maintains store-level labor forecasts, payroll budgets, workload standards, and recurring workforce reporting.
Monitors planned, scheduled, and actual labor hours and dollars; identifies trends, exceptions, and root causes.
Provides field leaders with clear insights and recommended actions related to labor planning, scheduling, productivity, fulfillment workload, and store operations.
Maintains documentation, assumptions, business rules, metric definitions, and end-user guidance for workforce processes and tools.
Supports annual plans, monthly forecasts, weekly labor planning, in-season reforecasts, peak periods, and ad hoc business needs.
Essential Functions
Develops store labor forecasts using sales, traffic, transactions, units, operating hours, seasonality, promotional activity, fulfillment demand, and other relevant workload drivers.
Translates enterprise sales and financial plans into weekly and daily store labor requirements and allocates approved payroll budgets to stores.
Analyzes planned, scheduled, and actual hours and labor dollars; distinguishes volume, wage-rate, workload, scheduling, staffing-availability, and execution drivers.
Develops and maintains workload standards for selling, checkout, shipment processing, replenishment, pricing, inventory, recovery, visual execution, opening and closing, administrative work, and digital fulfillment.
Evaluates how store work is performed and uses operational insight to challenge assumptions, improve workload standards, and strengthen labor planning accuracy.
Evaluates whether schedules align labor with customer demand, operating hours, delivery schedules, fulfillment volume, promotions, and task workload.
Supports the rollout, adoption, configuration, ongoing maintenance, and performance monitoring of automated scheduling processes for retail stores, including schedule generation, rule validation, field guidance, exception management, and continuous improvement.
Creates exception-based dashboards, scorecards, and ad hoc reporting that allow leaders to move from enterprise results to zone, district, and store-level opportunities.
Develops and maintains recurring operational reporting, dashboards, and analysis beyond payroll and scheduling, including store performance, field execution, fulfillment activity, and other retail operations priorities.
Monitors labor expense and productivity measures, including labor hours, labor dollars, sales per labor hour, units per labor hour, payroll rate, overtime, schedule alignment, and workload completion.
Supports pilots involving labor deployment, scheduling, store processes, technology, operating hours, fulfillment, or customer service; defines measures, tracks results, and recommends next steps.
Serves as a subject matter expert for workforce planning, payroll budgets, scheduling analytics, reporting, and related store operations topics.
Manages recurring deliverables and responds to field and home office questions with timely, clear, and accurate guidance.
Cross-Functional Partnership
Partners with Store Operations and Field Leadership to understand operating realities and convert analysis into practical field actions.
Partners with Finance on…