Summary of the Role: The General Manager (GM) is responsible for overseeing the daily operations of the dispensary, including staff training and development, team management, regulatory compliance, cash handling, and sales performance. This role ensures that dispensary operations effectively support sales and marketing objectives while maintaining inventory within a secure, well-controlled, and fully compliant facility. Key Responsibilities:
Operations & Leadership Oversee and manage all daily operations of the dispensary to ensure efficient, compliant, and customer-focused performance.
Maintain full accountability for dispensary profit and loss (P&L) performance.
Develop, implement, and maintain compliant standard operating procedures for dispensing, inventory management, and all sales support functions.
Partner with the executive leadership team to understand market drivers and trends, provide insights, make recommendations, and interpret performance data.
Participate in and conduct weekly leadership calls to review sales performance, monthly goals, and business trajectories.
Demonstrate strong leadership and sound decision-making in high-pressure or stressful situations.
Compliance & Risk Management
Ensure compliance with all company policies, procedures, and applicable state and federal regulations.
Enforce diversion prevention controls through strict adherence to regulatory and internal standards.
Stay informed of regulatory updates and adapt operational practices accordingly to maintain compliance.
Customer & Patient Experience
Provide high-level oversight of staff and customer interactions to ensure exceptional service standards are consistently met.
Promote a professional, compliant, and customer-centered dispensary environment.
Resolve escalated customer concerns while maintaining service excellence and regulatory compliance.
People Management & Development
Lead all aspects of staff management, including hiring, training, onboarding, performance management, disciplinary actions, employee relations, and performance evaluations.
Create and manage staff schedules to meet operational needs while maintaining labor efficiency and budgetary expectations.
Coach and develop leadership capabilities within the team to support succession planning and long-term growth.
Inventory Management
Track and monitor inventory using the state-mandated inventory tracking system and internal business management platforms.
Oversee the receiving process for all regulated and non-regulated products in partnership with the Inventory Manager.
Conduct physical inventory audits at designated intervals (daily, weekly, quarterly, and annually) in collaboration with the Inventory Control Manager to ensure accuracy between physical counts and system records.
Systems & Technology
Maintain business management platforms and ensure all technology systems operate effectively, securely, and in compliance with company standards.
Demonstrate proficiency in Dutchie, OAARS, Microsoft hardware and software, and other required operational systems.
Operate cash registers, tabletop scanners, and handheld scanners as needed to support operations.
Cash Handling & Financial Controls
Oversee and manage all cash handling activities, including deposits, reconciliations, change orders, and secure storage, in accordance with company policies.
Facilities & Housekeeping
Work cross-functionally to ensure the facility maintains an exemplary standard of cleanliness, organization, functionality, safety, and security.
Professional Skills & Continuous Improvement
Communicate efficiently, effectively, and professionally with employees, leadership, and external partners.
Analyze operational challenges, identify alternative solutions, and implement recommendations that support company goals.
Research, evaluate, and adapt to new operational methods, compliance requirements, and best practices to drive continuous improvement.
Other Duties
Perform additional duties as assigned to support…