Department: Funded Learning (Apprenticeships)
Location: Home based, UK (with occasional travel to our London office)
Reports to: Cohort Implementation and Operations Manager
Hours: 37.5 per week
Salary: (Depending on experience)
A quick note before you apply: This role is strictly UK-based and must be performed entirely within the United Kingdom; we do not employ remote staff overseas, nor do we offer relocation support. Candidates must have the legal right to work in the UK prior to commencing employment. While we hold a sponsor licence, visa sponsorship is only considered in exceptional circumstances and is not available as standard for this vacancy.
Role Overview
As Cohort Implementation Lead, you will take each new Funded Learning client from signed agreement to a cohort that kicks off on time, fully ready, and set up around the client's goals.
Cambridge Spark delivers AI and data apprenticeships to large employers and public sector organisations. They expect the onboarding experience of an enterprise service: one clear plan, one named person coordinating it, and a launch that runs to schedule. You will be that person for a portfolio of clients.
You will pick up each deal from Sales and run the implementation plan through to kick off, when you hand the cohort to our Operations Coordinators and Delivery teams.
Key responsibilities:
1. Take over each new client from Sales
Pick up each deal once it is agreed, using the agreed handover information, and become the client's named implementation contact.
Work alongside the account team to confirm the client's goals, learner numbers, start dates and practical requirements.
Keep Sales informed on timelines, readiness and any changes, and agree the way forward with them when plans change.
2. Run the implementation plan to kick off
Run each client's implementation against our standard plan, from programme set-up to kick off.
Book the client's cohorts into the slots published by the Scheduling Lead, and raise early when the slots on offer do not fit what the client needs.
Arrange tools discovery with our Senior Trainers, so the programme is set up around the tools the client's learners use.
Scope requests to tailor programmes to a client's context, and agree realistic timelines with Product and Curriculum.
Work with Learner Onboarding so learner numbers and readiness are confirmed before kick off.
Confirm each cohort is ready to launch.
3. Hand over into delivery
Hand each cohort to the Operations Coordinators and Delivery teams at kick off, so they start with a full picture of the client and their goals.
Stay the client's point of contact for any implementation actions still open after kick off, then close them out.
4. Manage a portfolio of implementations
Run many client implementations at once, at different stages, and prioritise across them, including at peak times.
Keep each implementation's status, dates and risks current in Notion and HubSpot, so your manager, Sales and Delivery can see where every client stands.
Flag risks to kick-off dates early, with a proposed fix.
5. Improve how we work
Spot where the implementation process slows down or breaks, and suggest changes to the plan, templates and handover.
Use automation and AI tools to cut manual set-up work.
Candidate Specification:
Essential
Experience as a project or programme manager running B2B client implementations, onboarding or delivery set-up, with many projects live at once.
A track record of delivering to fixed dates with several teams contributing, and of raising risks early.
Confidence working with commercial colleagues and clients: setting realistic expectations and finding a way forward when plans change.
Highly organised, with clear written communication and accurate record-keeping.
Working knowledge of a CRM (HubSpot preferred) and of tracking work in tools such as Notion.
An appetite for automating manual work, including with AI tools.
Desirable
Implementation or client onboarding experience at an…