A Spa Receptionist is responsible for greeting and assisting clients in order to receive an excellent spa experience. A Spa Receptionist will also be required to manage customer feedback and be an effective sales person.
Key Responsibilities:
Greet and assist guests in an appropriate and timely manner. Create a friendly and welcoming environment for all spa guests
Ensure that the Reception and Retail area is clean and looks neat for all incoming guests
Respond to all general e-mail correspondence from guests and staff
Arrange spa appointments and the therapists’ daily schedule in order to achieve maximum resource utilization
Ensure client experience is proficient including bookings, payments, and consultation forms.
Manage customer feedback effectively
Interact and communicate effectively with guests, staff members, interdepartmental colleagues and management team
Up-sell with latest departmental incentives
Ensuring staff are providing high levels of service
Inform management of all guest issues, needed supplies or equipment related issues
Perform other job-related duties as requested by the management team
Report accidents, maintenance issues, or other incidents
Ensure compliance with all health and safety regulations
Requirements
Essential Requirements:
Able to effectively communicate in English, in both written and verbal forms. An additional language is a plus
Experience in a similar role, preferable in a 5* Hotel, or at least keen interest in wellness and spa services
Excellent communication and organizational skills
Excellent customer service and interpersonal skills as well as problem-solving abilities to effectively communicate with guests, staff members and management.
Attention to detail and ability to consistently work in a professional manner
Excellent grooming standards
Good computer knowledge
Sales Experience. Motivated by exceeding sales targets.
Personality profile:
Smartly presented at all time with an upbeat personality
Highly responsible and reliable
Ability to work well under pressure
Ability to work cohesively as part of a team and loves being with people
Ability to focus attention on guest needs, remaining calm and courteous at all times. Patient at handling and dealing with guests or colleagues
Tact, discretion and respect for confidentiality
Benefits
Competitive Remuneration Package
Accommodation on privately owned staff houses with WIFI, Laundry
One Meal daily in staff restaurant plus 1 Snack during shift
Enjoy free access to our state-of-the-art Staff Gym , fully equipped to support your fitness journey!
Transportation services provided to and from staff residences and workplaces.
Continuous professional development
Ongoing training opportunities to enhance both soft and hard skills!
Encouraging leadership and a friendly workplace atmosphere
A working environment where you feel valued and appreciated
Employee Recognition Programs
Company team events and volunteering actions
Uniform
Discounts and Family Rates in group properties in Santorini