Fundraising and Supporter Service Executive
£25,826 plus benefits
Reports to: Supporter Services Manager
Directorate: Marketing, Fundraising & Engagement
Contract: We have both permanent and fixed term contract roles
Hours: Full time 35 hours per week
Location: Homebased (Anywhere in the UK)
Closing date: 13th November 2026 23:55
Please let us know if there is anything about the recruitment process that you would like to discuss, in particular if there are any changes or adjustments that would make it easier for you to apply. Please contact recruitment@cancer.org.uk or 020 3469 8400 as soon as possible.
Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.
Recruitment process: competency-based interview
Interview date: applicants will be shortlisted as they come in and interviews will start week commencing 16th November
At Cancer Research UK, we exist to beat cancer.
Every supporter has a story, a reason for giving, and a desire to make a difference. As a Customer Service Executive, you'll be at the heart of those journeys, helping people feel connected to a cause that changes lives.
This isn't a traditional customer service role. Every conversation is an opportunity to build a relationship, understand what motivates someone, and help them maximise their impact on our mission to create a world where everybody can lead longer, better lives, free from the fear of cancer.
Whether you're supporting a fundraiser preparing for their first event, helping a long-standing donor explore new ways to get involved, or providing guidance during difficult and emotional moments, you'll deliver personalised experiences that inspire deeper engagement and lasting loyalty. If you're passionate about helping people, building meaningful connections and making every interaction count, we'd love to hear from you.
What will I be doing?
Building genuine, long-term relationships with supporters across phone, email, live chat, social media and written correspondence.
Delivering exceptional supporter experiences by understanding individual motivations, needs and interests, and providing personalised solutions.
Identifying opportunities to deepen supporter engagement through fundraising, events, volunteering, campaigning, regular giving and other meaningful ways to get involved.
Resolving enquiries and complaints with empathy, professionalism and sound judgement to create positive outcomes and strengthen supporter loyalty.
Maintaining accurate records and ensuring excellent stewardship through timely follow-up and effective management of supporter interactions.
Supporting Cancer Research UK's mission by consistently achieving quality, service, productivity and supporter satisfaction standards.
What are we looking for?
A passion for delivering outstanding supporter or customer experiences and building meaningful relationships.
Excellent communication skills with the confidence to engage people across a variety of channels.
Strong listening skills, emotional intelligence and an ability to understand what matters most to supporters.
Experience working in a customer-focused, supporter-focused, fundraising, charity, sales environment or a contact centre.
A growth mindset with a proactive and organised approach. Strong attention to detail and the ability to manage competing priorities.
Confidence using digital systems and identifying opportunities to encourage engagement in a natural, supporter-focused way.
Our organisation values are designed to guide all that we do.
Bold: Act with ambition, courage and determination
Credible: Act with rigour and professionalism
Human : Act to have a positive impact on people
Together: Act inclusively and collaboratively
We’re looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.
If you’re interested in applying and excited about…