Candescent is a forward-thinking technology company transforming how financial institutions deliver Intelligent Banking experiences. We unite digital banking, account opening, and branch solutions that power and connect digital banking, account opening, and branch solutions—creating seamless engagement across digital, remote, and in-person channels.
Our Experience-Led, Intelligence-Driven approach combines human-centered design with data, automation, and cloud-based innovation. Built on an API-first architecture, our extensible ecosystem enables institutions to adapt quickly, integrate easily, and unlock new opportunities for growth—turning every customer interaction into a moment of clarity, confidence, and connection.
What you will be responsible for and what you will do
Create, update, and maintain high-quality knowledge base articles to ensure content is accurate, current, and easy to consume
Govern submitted knowledge content to ensure consistency, clarity, and adherence to knowledge standards and best practices. Review and approve knowledge articles, providing actionable feedback to authors when revisions are needed
Partner with Product, Support, Training, and Operations teams to align documentation with product releases, enhancements, and process changes
Support release readiness by ensuring required knowledge content is completed, reviewed, and published on time
Monitor knowledge health metrics (e.g., article freshness, usage, gaps) and proactively identify areas for improvement
Support continuous improvement of knowledge workflows, tooling, and governance processes
Contribute to documentation strategy and scalability as the Knowledge Management function evolves.
Drive priorities across the department, organization, and/or cross‑functional teams
Qualifications and Experience
Demonstrated skills, competencies, and required experiences
Bachelor’s Degree (business, communications or related field preferred)
3-5 years of experience in Knowledge Management, Technical Documentation, release readiness, or a related role
Demonstrated experience creating and maintaining structured documentation or knowledge base content
Strong written communication skills with the ability to translate complex concepts into clear, user-friendly content
Demonstrates native or near-native proficiency in both written and spoken English
Proficient in Copilot or other AI tools, Microsoft Office Suite and online collaboration software such as Teams (or equivalent webcast software)
Experience working cross-functionally with Product, Support, or Operations teams
High attention to detail with strong organizational and prioritization skills
Comfortable working in fast-paced, evolving environments
Preferred Distinctions
Additional Accomplishments
Experience in SaaS, fintech, or regulated environments
Familiarity with release management or product launch processes
Experience analyzing knowledge metrics or dashboards to inform improvements
Exposure to content governance models or documentation standards
Experience using collaborative tools such as SharePoint, Microsoft Teams and Confluence
Statement to Third Party Agencies
To ALL recruitment agencies: Candescent only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, Candescent employees, or any Candescent facility. Candescent is not responsible for any fees or charges associated with unsolicited resumes.