Auto Finance Dealer EDS Sr Unit Manager - Hybrid
As a Sr. Unit Manager at Capital One, you will lead a dynamic front line team in Revenue Operations who are the face of Capital One for our dealers. Expertise in automotive SaaS and the broader software-as-a-service landscape is a valuable part of our business, helping support our digital platform goals. This Sr. Unit Manager will manage, develop, and motivate an internal team of 10 - 15 associates and strive to exceed standards of customer service and experience. Creating excitement and maintaining high levels of morale through change are essential for leaders within Capital One.
General Responsibilities:
Accountable for achieving business goals for a team of up to 10-15 associates within the department
Provide continuous feedback and coaching to improve and maintain high quality customer experience, effectiveness and efficiency metrics
Prepare and deliver monthly performance reviews for direct reports
Manage business level metrics to high efficiency standards
Share in the accountability for a business level function team (Logistics, quality, innovation, morale)
Motivate and develop associates and help them achieve their career aspirations
Maintain high levels of team and individual morale through change and development
Execute flawless management of projects assigned
Ensure timely administrative responsibilities of time cards, spreadsheets, team meetings, etc.
Develop methods to discover and implement process improvements
Define and measure performance metrics and clearly communicate to team associates
Review escalations daily to solve complex issues and address items with delays
Communicate and collaborate with internal and external partners including area sales managers, dealer success managers, dealer inventory team, dealership website providers, and dealership personnel
Review of reporting on team and individual levels to measure and impact performance
Location: This role is designated as a hybrid position. You are expected to adhere to Capital One's hybrid policy regarding required on-site presence at your designated office location.
Basic Qualifications:
High School Diploma, GED, or equivalent certification
At least 3 years of call center operations management experience
At least 2 years of people leadership experience
At least 1 year of experience using Microsoft Office or Google Suite
At least 2 years of auto finance experience
Preferred Qualifications:
At least 5 years experience in people management
At least 2 years experience in process or project management
At least 4 years of auto finance experience
Bachelor's Degree or military experience
PMP, Lean, Agile or Six Sigma certification
At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (e.g. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-3, and O-1, or any other forms of work authorization that require immigration support from an employer).
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Plano, TX: $98,900 - $112,900 for Sr. Unit Manager
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive…