Project Manager - Debit Operations Network Releases
Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company – and a great place to work.
As a Project Manager at Capital One, you can achieve results you never thought possible by leading critical and strategic business projects. In this exciting role you will work closely with key stakeholders to deliver results that will have direct impact on the bottom line of the company. You will work with smart, talented people who will challenge you to excel. You will be rewarded for your passion and your achievements.
About the Team:
Our team manages the foundational ecosystem of standards, technologies, and rules enabling secure, efficient global commerce across thousands of issuer, acquirer, and processor partners. Dedicated to maintaining network integrity and driving innovation in payment standards, we orchestrate seamless collaboration across internal product, technology, delivery, and NetDocs teams. We drive the operational implementation of major network releases, ensuring meticulous planning, governance adherence, rigorous certification, proactive communication, and comprehensive support for all quarterly network mandates to deliver reliable payment experiences worldwide.
Responsibilities:
Drive the end-to-end delivery framework for network releases to ensure mandates are well-managed and partners are supported. Release activities include: Collaborate with technical teams to define network and gateway release schedules, ensuring broad communication and the successful establishment of internal milestones.
Collaborate with delivery teams to ensure the timely submission of change requests, ensuring full adherence to governance standards and requirements.
Oversee the rigorous revision of Operating Rules and technical documentation to ensure clarity and accuracy.
Provide proactive communication and expert guidance to network participants throughout the release lifecycle to facilitate the successful integration of enhancements.
Partner with the NetDocs team to facilitate the efficient and timely dissemination of network release documentation and communications to all network participants.
Leading moderate to large complex projects and programs by providing strategic direction to projects, peers, and direct reports.
Designing, developing, and managing project plans in a complex dynamic environment, revising needs to meet changing requirements
Ensuring projects are being documented appropriately to mitigate risk and to be delivered on time.
Leveraging problem solving and influencing skills to ensure project plans deliver on intent
Partnering cross-functionally with project customers to provide strategic and tactical thought partnership to effectively drive project delivery
Building relationships and collaborating with key stakeholders to ensure delivery of commitments
Exhibit outstanding influencing skills to effectively drive project / program efforts
Demonstrate a proven track record of excellent project management, bringing the ability to quickly put structure in place to manage work in a dynamic complex environment.
Display a passion for coaching and developing a team of associates through their leadership style
Have excellent communication and partnership skills which are essential for interacting and communicating with key stakeholders at all levels across the company to manage, inform and influence outcomes
Basic Qualifications:
Bachelor’s Degree or Military experience
At least 7 Years Project Management experience
Preferred Qualifications:
Masters or MBA degree
At least 8 years of Project Management experience
PMP, Lean, Agile or Six Sigma certification
At least 3 years of People…