Senior Manager, Product Management - Consumer & Developer Experience (Marketing Journey Platforms Lead)
Senior Manager, Product Manager: Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.
About the Role
As the Marketing Journey Platforms Lead , you will architect the future of how our enterprise engages customers at scale. In this role, you will lead the strategic evolution of our core MarTech journey platforms—transforming legacy orchestration into an intelligent, next-generation ecosystem powered by autonomous, agentic workflows and real-time decisioning.
This role sits at the intersection of product strategy, emerging AI capabilities, and enterprise scale. You will empower lines of business (LOBs) with self-service, friction-free journey orchestration while ensuring the underlying infrastructure is robust, resilient, and built to support billions of personalized customer interactions. If you thrive on taking complex enterprise architecture and shaping it into an intuitive, high-velocity marketing engine, this role is built for you.
What You’ll Do Architect Next-Gen Journey Strategy: Define and execute the multi-year vision for intelligent, omnichannel customer journeys, pioneering the integration of agentic AI and predictive decisioning.
Scale an Enterprise-Grade Platform: Serve as the product anchor for platform reliability, performance, and modern architecture in tight collaboration with engineering, architecture, and front-line product teams.
Empower Internal Marketers: Drive developer- and marketer-friendly platform design—delivering multi-tenant self-service capabilities that eliminate operational bottlenecks and accelerate campaign velocity.
Lead Strategic Tech Partnerships: Steer roadmap alignment with tier-one MarTech vendors and internal technology leaders, ensuring external solutions evolve alongside enterprise needs.
Drive Governance & Excellence: Establish seamless standards for data privacy, multi-tenancy, and auditability that enable teams to innovate rapidly within a safe, compliant operational framework.
Capital One Product Framework
In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management:
Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions
Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence
Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value
Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks
Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment
Basic Qualifications:
Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: A Bachelor's or Master’s Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), Business or Marketing
OR
Bachelor's degree in any field and 4 years of Product Management experience
Preferred Qualifications:
Experience translating business strategy and analysis into consumer facing digital products
At this time, Capital One will not sponsor a new applicant for employment…