Senior Manager, Project Management - Design Operations
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
We are currently seeking a Senior Manager to join our Design Operations team. You will think strategically about how teams work together and how systems and structures scale with a deep understanding of best practices in program management. In this role you will rely on your judgment to influence cross-functional stakeholders, communication skills to create clarity, and a results-focused mindset to solve complex and ambiguous problems.
This role partners directly with a VP of Design, serving as a trusted advisor and thought partner. While this role is an individual contributor, success relies heavily on building authentic relationships with peers, partners and leaders.
The Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences. We champion a thriving environment of collaboration, authenticity, and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you’re an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you.
What You’ll Do:
You’ll be asked to handle a variety of responsibilities, including:
Business & People Operations: In close collaboration with design leadership manage the design team’s people operations and business operations. Activities in this space may range from budget, KPI/OKR, headcount, and partner management to developing team rituals, culture, and fostering overall positive team health. Identify and drive improvements to these practices that increase the efficiency and optimization of design
Build processes and systems that establish operational rigor to ensure sustainable results and delivery over time. Scale processes, programs, and initiatives (business, people, or design related programs) when necessary
Mentor and share design operations expertise with cross-functional team members
Design Standards & Practice Management: Employ design thinking and design expertise to advance the quality of outcomes and delivery. Bridge commonalities, insights, and potential points of friction between teams, contributing to design excellence
Use persuasive communication to the right audience in order to advocate for and evangelize the impact of design
Identify team and project needs with regards to design process, tools, documentation, asset management. Take steps to implement necessary changes to make sure design teams are operating at optimum efficiency
Maintain a commitment to defining and measuring design quality, quantitatively and qualitatively. Align teams on metrics for design quality and track metrics over time
Design Portfolio & Program Management: Maintain a “planning ahead” posture that considers short term needs and resources, while looking ahead and planning for the next big challenge design teams will face
Partner with design leadership on large, complex problems. Offer strategic perspective in key decision making moments - including choosing the highest impact…