Senior Manager, Project Management (Hybrid)
Audit’s Chief of Staff Strategy & Operations team is seeking an experienced Senior Manager to drive large-scale projects, lead key strategic programs, and manage and mature the department’s change management program. This role bridges strategy and execution, and will serve to keep the department aligned and build connectivity across various workstreams, teams, and projects. Key responsibilities include leading change management across the Audit department, standardizing reporting, aligning initiatives to strategic priorities, keeping leadership informed, and proactively managing change tolerance and associate experience. Additionally, this role will serve as the program lead for Audit’s high-visibility AI transformation program, which aims to guide the department in AI integration, application, and risk governance.
We are looking for a candidate who can bring their experience, a disciplined approach to project, program, and change management.
Responsibilities:
Strategy & Execution: Lead moderate-to-large, complex projects and programs from strategy through delivery
Design, manage, and adapt dynamic program and project documentation to mitigate risk and ensure timely outcomes
Establish structure quickly to navigate complex, fast-paced environments
Bridge technical tool development, audit methodology, and auditor needs into a unified program structure
Lead program reviews and prioritization sessions to address capacity constraints and maintain strategic alignment
Communication & Reporting: Partner cross-functionally and build strong relationships with stakeholders across all levels to influence and drive commitments
Communicate clearly and persuasively across written and verbal formats with all levels, including executive leadership
Manage and optimize program materials, narrative, and related data
Develop creative communication strategies and partner with Audit’s Communications Lead to keep associates and stakeholders informed on change initiatives
Develop, analyze, and report program metrics to senior leadership while streamlining reporting processes
AI Fluency & Risk Management: Demonstrate fluency in AI technology and relevant industry trends
Drive AI fluency and automation on COSSO Team to optimize and streamline team’s work
Be “regulator ready” at all times and apply a risk mindset to all work and documentation
Here’s what we’re looking for in an ideal candidate:
Demonstrates expertise in project and program management, rapidly creating structure within fast-paced, technical settings
Balances high-level strategic guidance with hands-on tactical execution to drive progress forward
Understands multi-stakeholder needs strategically, effectively aligning expectations and bridging key initiatives
Sees connections between work and proactively pulls people together for collaboration
Keeps leadership informed on not only the status of work, but the outcome it is driving to move the organization forward
Communicates clear, proactive updates
Anticipates potential roadblocks, is flexible, and adapts easily to operational shifts
Interacts effectively and efficiently with stakeholders across various organizational tiers and functional teams
Leverages data and analysis in their daily work and to drive recommendations and solutions
Possesses technical AI fluency, engaging thoughtfully with all partners at all levels
Possesses knowledge of general Audit methodology and application
Identifies opportunities to leverage AI on broader team and drives AI solutions
Handles confidential information with care and professionalism
Hybrid: This role is designated as a hybrid position. You are expected to adhere to Capital One’s hybrid policy regarding required on-site presence at your designated office location.
Basic qualifications:
Bachelor’s Degree or Military Experience
At least 7 years of experience in Program or Project Management.
At least 3 years of experience in stakeholder management
At least 1…