Sr. Learning Specialist - Commercial Bank
Are you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One Commercial Ops role may be the role for you! You must be within 50 miles driving distance from one of our Capital One hubs in Charlotte, NC, Plano, TX, Richmond, VA, or McLean VA.
We are seeking a proven Learning & Development team member to design, develop, and scale a modern, digital-first curriculum for our Commercial teams. In this role, you will consult directly with commercial leaders to translate business priorities into high-impact, blended learning solutions that drive measurable team performance.
As a key thought partner to the business, you will drive the learning program's direction and bring big-picture innovation—including practical AI tools—to elevate how our commercial teams acquire, practice, and apply skills on the job. Additionally, you will serve as a continuous improvement driver and leader within our own team, refining workflows and pioneering best practices that foster stronger alignment and collaborative partnerships with other L&D teams across the organization.
Responsibilities:
Design, develop, and deliver engaging learning solutions and tools, from ideation to evaluation
Strong project management skills with the ability to independently manage projects from ideation to completion with minimal supervision, setting goals that align with department objectives.
Solid understanding and proven application of adult learning principles
Conduct stakeholder, subject matter expert, and learner interviews to identify performance gaps, and determines the right learning solution
Create curriculum roadmaps and menus and recommend the optimal blend and supporting rationale
Determine evaluation strategies and create strong, behaviorally based assessments to measure learning outcomes and impact.
Understands business objectives and proactively translates organizational challenges into learning solutions
Advanced proficiency in rapid development tools (Captivate, Storyline, Camtasia) to storyboard and develop rich media, video, gamification, and immersive scenario-based learning.
Leverage creative solutions like gamification, storytelling, and rich media (simulations, digital roleplays, scenario based immersive learning) to think beyond standard practices to enhance the learner experience
Skills in adaptive learning, experience first learning, skill-based designer
Design, develop, and deliver engaging, end-to-end learning solutions, including measurable objectives, participant materials, and experiential scenarios, while maintaining instructional integrity.
Develop online learning solutions which are engaging and creative, while still maintaining the instructional integrity and validity of the solution
Represent learning in broader project efforts, ensuring an early focus on the implementation needs to ensure effective delivery in alignment with project timeline goals
Engage with team members to enable clarity of goal; conduct on-going reviews to ensure outcome on track to meet needs
Create strong behaviorally based assessments and evaluation methods
Strong performance and learning consulting to senior leader
Exceptional verbal, technical writing, and professional communication skills with a strong customer service orientation.
Ability to make decisions by identifying issues, diagnosing problems, generating alternative solutions and analyzing opportunities and risks
Ability to set and achieve challenging individual goals that support department and business goals
Ability to take responsibility for projects and follow-through to completion with minimal need for direct supervision
Advanced use of multiple rapid development content tools (Captivate, Articulate Storyline, Camtasia, etc.) to create online courseware
Exceptional professional communication and technical writing skills and strong customer service orientation
Be an AI innovator moving from manual…