Sr. Manager, Product Manager- AI Enablement- GPN
Senior Manager, Product Management (PXDP55)
Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.
About the Team
As part of the Global Payment Network's AI Enablement Program, you will lead the centralized use case strategy that powers how GPN builds, scales, and governs AI across the Network. You will own the end-to-end pipeline from ideation to production — identifying and prioritizing the highest-impact AI use cases across Product, Tech, and Business functions.
You oversee the development of the GPN Knowledge Base and Context Engine — a centralized, AI-accessible single source of truth consolidating code, contracts, policies, specs, and controls that today live across Mainframe and Cloud codebases, SharePoint, Google Drive, and more. This includes partnering with 15+ functions across the Network to extract and validate requirements, close documentation gaps, and curate validated context graphs that power agentic development, PRD-to-code mapping, and audit-ready traceability — all while keeping humans in the loop.
This role sits at the center of the Program's Strategic Delivery pillar, partnering closely with Governance, Training, and Tooling counterparts to ensure new use cases move from pilot to BAU in a well-managed way. You'll define and track adoption and ROI metrics and translate lessons learned into scalable playbooks for the broader Network.
Capital One Product Framework
In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management:
Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions
Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence
Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value
Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks
Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment
Basic Qualifications:
Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: A Bachelor's or Master’s Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), Business or Marketing
OR
Bachelor's degree in any field and at least 4 years of Product Management experience
Preferred Qualifications:
Experience translating business strategy and analysis into consumer facing digital products
Experience building or scaling knowledge management systems, taxonomies, or data/content platforms across cross-functional stakeholders
Experience with AI/ML or Generative AI product development, including defining use cases, prioritization frameworks, and adoption metrics
Experience leading large-scale, cross-functional requirements-gathering efforts spanning multiple business and technical domains
Experience operating in a regulated or highly governed environment, balancing innovation speed with risk/compliance requirements
This role is designated as a hybrid position. You are expected to adhere to Capital One's hybrid policy regarding required on-site presence at your designated office…