Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.
If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!
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Who You Are:
The Senior Manager, Site Merchandising is accountable for end-to-end commerce performance across the full site funnel — from homepage and collection pages through product detail pages and cross-category customer experiences such as gift shops, trend edits, and seasonal storytelling moments. This role demands a balance of art and science: a strong understanding of brand direction and aesthetic, a keen sense of the competitive landscape and fashion trends, and the analytical rigor to translate financial goals, customer insights, product priorities, and digital performance into actions that drive sales, conversion, profitability, and customer engagement. A passionate advocate for the customer, this person makes decisions by synthesizing multiple inputs — financial performance, web analytics, customer data, and voice of the customer — to continuously improve the digital shopping experience. They will partner closely with Merchandising, Planning, Marketing, Creative, Product Management, UX, Technology, Web Analytics, Operations, and CRM to optimize the business and deliver a compelling, brand-right customer experience. The Senior Manager will serve as a key ecommerce voice within the broader organization, driving a culture of accountability, customer-centricity, and continuous improvement.
What You’ll Do:
Own the Business
Operate as the owner of the ecommerce business with full accountability for sales, margin, conversion, traffic, AOV, and customer growth KPIs.
Own the end-to-end site experience across every key touchpoint: homepage, navigation, collection pages, product detail pages, search, and cross-category experiences (gift guides, trend shops, editorial features).
Translate financial targets and seasonal priorities into clear, actionable ecommerce strategies.
Monitor daily and weekly performance, identifying risks and opportunities and driving swift action to improve results.
Lead regular business recaps and provide clear performance insights and recommendations to leadership.
Balance Art and Science to Drive Commercial Growth
Maintain a strong understanding of brand direction and ensure the site delivers with fashion authority, informed by a keen awareness of the competitive landscape and market trends.
Identify and activate opportunities across product, traffic, merchandising, pricing, promotion, conversion, and customer retention.
Partner with Buying & Planning and Merchandising to maximize inventory productivity, product availability, and seasonal opportunities.
Serve as a customer advocate , leveraging financial performance data, web analytics, customer insights, and voice of the customer to inform every decision.
Continuously evaluate performance and prioritize the highest-impact opportunities with a clear commercial rationale.
Lead the Digital Customer Experience
Own the onsite commercial strategy across navigation, search, merchandising, content, storytelling, and the full customer journey — ensuring the experience is both brand-right and conversion-optimized.
Drive a disciplined test-and-learn agenda in close partnership with UX, Product Management, and Web Analytics, focused on conversion, customer experience, and commercial growth.
Ensure learnings translate into measurable improvements and are shared across the organization.
Ensure ecommerce launches, campaigns, and seasonal moments are executed with a high level of quality, speed, and brand integrity.
Thrive in a Cross-Functional, Matrixed Organization
Serve as a key ecommerce business partner across Merchandising, Buying & Planning, Marketing, Creative, CRM, Product Management, UX, Technology, Web Analytics, Operations, and Customer Care.
Align cross-functional partners around ecommerce priorities, product launches, campaigns, inventory…