Cardinal Health™ WaveMark™ Solutions, is a market leader in healthcare inventory automation and analytics providing a scalable, enterprise-level, cloud-based platform that integrates with clinical and financial systems. For more than 20 years, WaveMark™ has helped health systems automate and simplify clinical and supply chain workflows, enabling clinicians to spend less time managing supplies and more time focused on patient care.
Job Summary
The Manager, Professional Training Services is an individual contributor who is responsible for leading the training workstream for assigned customer implementations and enterprise deployment. This role serves as the primary training partner for customers, ensuring training readiness, change management, resource alignment, and end-user competency throughout the implementation lifecycle. This role collaborates closely with Project Management, Customer Success, Product Management, and customer stakeholders to develop and execute scalable training strategies that drive successful adoption and operational readiness. This position also oversees third-party training resources to ensure consistent execution and adherence to WaveMark standards across multiple concurrent implementations.
Responsibilities
Implementation Training Leadership
Establish and communicate training expectations, standards, requirements, and deliverables throughout the customer implementation lifecycle.
Develop and execute strategic training plans that align with implementation milestones, deployment schedules, and customer readiness objectives.
Lead training-related project meetings and clearly articulate training responsibilities, timelines, risks, and expectations to customer and internal stakeholders.
Partner with Project leaders, and customer leaders to identify training requirements and readiness needs throughout implementation.
Forecast training resource requirements and develop staffing plans to support multiple concurrent customer deployments.
Manage and coordinate third-party training resources responsible for onsite training execution, ensuring alignment to WaveMark training standards, implementation requirements, and customer expectations.
Provide oversight, coaching, and performance feedback to contracted training resources to ensure quality, consistency, and successful deployment outcomes.
Identify implementation training risks and develop mitigation strategies to support successful customer go-lives.
Training Delivery & Change Management
Support customer change management activities by preparing end users for new workflows, processes, and technology adoption.
Manage and execute end-to-end customer onboarding and training programs, including onsite instruction, hands-on learning experiences, and virtual instructor-led training (vILT).
Develop and implement training approaches that drive employee readiness, user adoption, and operational success.
Ensure training activities are executed consistently across customer sites and deployment locations.
Support go-live readiness activities and provide onsite implementation support as needed.
Learning Strategy & Development
Implement learning strategies, methodologies, and tools that promote effective knowledge transfer and end-user competency.
Collaborate with project teams and customer stakeholders to assess current-state and future-state workflows and incorporate findings into training plans.
Analyze training effectiveness and customer feedback to identify opportunities for improvement and address learning gaps.
Apply adult learning principles, instructional design methodologies, and learning technologies to improve training delivery and outcomes.
Continuously evaluate and enhance training processes, tools, and best practices to improve scalability and customer success.
Cross-Functional Collaboration
Partner closely with Project Management, Customer Success, and Product Management teams to support successful implementations.
Support Product Management with beta…