Join our team and build your career with momentum as we champion your growth, elevate your ideas and engage you in purpose-driven work that makes a real difference every day.
Who we are
Founded in 1997, Merrick Bank is an FDIC®-insured financial institution headquartered in South Jordan, Utah, with over $10 billion in assets. A wholly owned subsidiary of CardWorks Financial Group, Merrick Bank serves roughly five million cardmembers and more than 100,000 merchant customers nationwide.
What we do
We provide credit cards, recreational loans, deposit accounts, merchant services and bank sponsorships to consumers and businesses. As a leader in non-prime lending and merchant acquiring, we combine innovative technology with data-driven insights to help underserved consumers build and strengthen credit while delivering integrated, scalable payment solutions for businesses.
Merrick Bank ranks among the top 20 FDIC®-insured credit card issuers in the U.S. and among the top 15 merchant acquirers by transaction volume.
Position Summary and Role Impact:
This role serves as a primary point of contact for clients and sub-ISOs, developing a strong understanding of their operational needs and providing responsive support to resolve issues, manage escalations, and recommend appropriate products and services. The position is responsible for fostering and maintaining client and sub-ISO relationships while providing operational oversight of Merrick Bank’s merchant acquiring business, including merchant onboarding, account maintenance, pricing and fee configuration, implementations, ongoing servicing, and support of the Fiserv North Shared BIN program. Through regular communication and proactive relationship management, the role helps ensure a positive client experience and supports the continued growth and success of the Bank’s merchant acquiring partnerships.
Essential Functions:
Provides day-to-day operational support for the Fiserv North Shared BIN program, including: Boards new merchants and maintains existing merchant accounts within the Fiserv North platform, ensuring information is complete, accurate, and consistent with established requirements.
Performs merchant account maintenance, including updates to account information, processing parameters, pricing, fees, and other account-level configurations.
Creates, maintains, and updates fee tables, pricing structures, and related processing configurations within Fiserv North.
Supports merchant conversions, account changes, implementations, and other operational activities.
Handles incoming operational inquiries from merchants and sub-ISOs, including utilizing Fiserv Client360 tool to initiate and track tickets for research and resolution.
Provides operational oversight and support to clients and sub-ISOs, including assisting with escalations and complex operational issues.
Works closely with Business Development, Risk, Compliance, Finance, and other internal stakeholders to support the onboarding and ongoing servicing of merchants and sub-ISOs.
Provides operational guidance and serves as a subject matter resource for Fiserv North-related merchant acquiring activities.
Identifies opportunities to improve operational processes, controls, and efficiencies related to merchant and sub-ISO onboarding and ongoing support.
Maintains appropriate documentation and records related to merchant and sub-ISO activities, account configurations, pricing, and operational support.
Performs other duties and responsibilities as assigned in support of the Bank’s merchant acquiring business.
Education & Experience:
Bachelor’s degree is required.
5+ years’ experience in merchant acquiring, payment processing, merchant operations, or a related field.
Knowledge, Skills and Capabilities:
Demonstrated hands-on experience with the Fiserv North processing platform in a merchant acquiring environment, including merchant boarding, account maintenance, account setup, pricing and fee configuration, processing parameters, and…