Join our team and build your career with momentum as we champion your growth, elevate your ideas and engage you in purpose-driven work that makes a real difference every day.
Who we are
Founded in 1997, Merrick Bank is an FDIC®-insured financial institution headquartered in South Jordan, Utah, with over $10 billion in assets. A wholly owned subsidiary of CardWorks Financial Group, Merrick Bank serves roughly five million cardmembers and more than 100,000 merchant customers nationwide.
What we do
We provide credit cards, recreational loans, deposit accounts, merchant services and bank sponsorships to consumers and businesses. As a leader in non-prime lending and merchant acquiring, we combine innovative technology with data-driven insights to help underserved consumers build and strengthen credit while delivering integrated, scalable payment solutions for businesses.
Merrick Bank ranks among the top 20 FDIC®-insured credit card issuers in the U.S. and among the top 15 merchant acquirers by transaction volume.
Position Summary and Role Impact:
The Analyst II owns complex analytics and process-improvement workstreams, designs dashboards and KRIs/KPIs, leads evidence collection for changes and issues, and administers SharePoint structures for assigned areas. Mentors Analyst I team members and produces executive‑ready reporting.
Scope & Portfolio:
Provide first-line risk support for Non-Card Operations (Recreational Lending, Flow Lending, Deposit Operations, Merchant Operations)
Standardize first-line governance: documentation, evidence, RCSA mapping, issue management, and KRIs/KPIs
Deliver cross-functional project support in partnership with OCM/PMO, Compliance, Audit, Risk, Technology, and business owners
Data stewardship and analytics for operational performance and risk reporting
Knowledge management and system support for SharePoint, Power BI, and related tooling
Coverage Areas & Tools:
Projects & Portfolio Support (intake, status, RAID logs, executive updates)
Data Analytics & BI (Power BI datasets, DAX measures, data quality checks, KPI/KRI dashboards)
SharePoint Administration (site architecture, metadata/taxonomy, permissions, retention)
Process Mapping & Improvement (Lean/Kaizen, SOP updates, control design alignment)
Change Management Integration (requirements, testing evidence, readiness/go-live criteria)
Access Evidence & User Access Reviews coordination (in partnership with IAM/IT)
Third-Party/Vendor support (SLAs/KPIs, attestations, testing coordination)
Exam/Audit Readiness (artifact management, sampling support, walkthrough prep)
Essential Functions:
Analytics & Reporting
Build Power BI reports/datasets; write DAX measures; document definitions and data lineage.
Perform trend and root‑cause analysis; translate insights into prioritized actions.
Risk & Change Execution
Own evidence collection and completeness checks for assigned changes and issues; verify sustainability.
Update SOPs/process maps and RCSA/control links for owned processes.
Platform Ownership
Administer SharePoint sites for assigned areas (structure, permissions, metadata).
Automate routine data/records tasks using Power Automate or scripts where appropriate.
Collaboration & Mentoring
Partner cross‑functionally and coach Analyst I on documentation and analytics standards.
Requirements for Success:
Education & Experience:
Bachelor’s degree in business, analytics, information systems, or related field; or equivalent experience.
4+ years in financial services with 2+ years in analytics, operations risk/QA, or first-line support.
Knowledge, Skills and Capabilities:
Advanced Excel and intermediate‑to‑advanced Power BI (modeling/DAX); working knowledge of SharePoint administration.
Strong written communication and ability to create executive‑ready visuals.
SQL/DAX optimization skills; experience with ServiceNow/Archer; Lean/Kaizen facilitation.
Compliance with Laws & Regulations
Responsible for complying with all the Bank’s internal control policies and…