CareDx is a leading precision medicine diagnostics company advancing care in transplant, specialty oncology, and cell therapy. Through our innovative portfolio of molecular diagnostics, digital health solutions, AI-powered data and analytics, and patient support services, we partner with healthcare providers, patients, and biopharma organizations to help inform clinical decision-making and improve patient outcomes.
At CareDx, every employee has the opportunity to contribute to innovations that help transform patient care and improve lives.
Reporting to a Customer Experience Manager, the Clinical Liaison at CareDx serves as a trusted clinical partner to Bone Marrow programs, Cellular Therapy programs and Hematology/Oncology clinics transplant centers, supporting healthcare professionals and patients throughout their experience with CareDx. You will collaborate with medical professionals at leading clinics to streamline workflows, support an efficient ordering process, and help ensure long-term customer success.
As an integral member of the commercial team, you will provide day-to-day clinical and operational support to healthcare providers, including physicians, nurses, and clinical laboratory personnel, as well as patients, caregivers, and CareDx cross-functional partners. You will leverage your knowledge of healthcare, medical diagnostic processes, and transplant workflows to proactively identify needs, solve problems, and build customer trust and confidence in CareDx.
Successful candidates will be highly organized, analytical self-starters who demonstrate integrity, a positive attitude, and enthusiasm for advancing patient care across Cellular Therapy and Transplantation.
Responsibilities
· Serve as a trusted clinical and operational partner to Cellular Therapy and Transplantation (CTT) centers, supporting the adoption and utilization of CareDx Cell Therapy testing.
· Build and maintain strong relationships with BMT Coordinator, nurses, laboratory personnel, and other key stakeholders, providing education, onboarding, and ongoing support to integrate Cell Therapy testing into clinical workflows.
· Support testing and patient logistics, including order coordination, sample collection, results reporting, and resolution of issues that may delay testing.
· Monitor ordering patterns and account activity to identify opportunities for increased adoption, education, workflow optimization, and additional customer support.
· Collaborate with Sales, Laboratory Operations, Reimbursement, Customer Experience, and other cross-functional teams to ensure accurate and timely order, sample, result, and claim processing.
· Support effective utilization of CareDx digital tools and maintain accurate customer, account, and test information within CareDx systems.
· Identify and implement process improvements that streamline testing workflows and enhance the healthcare provider and patient experience.
· Conduct field visits within the assigned geography to provide clinical education, workflow support, business reviews, product updates, and relationship development.
· Maintain compliance with applicable CareDx policies, SOPs, and regulatory requirements, including HIPAA and CLIA, and support additional projects and initiatives assigned.
Qualifications
· Bachelor’s degree required with 5+ years’ experience, or equivalent combination of education and relevant professional experience.
· Registered Nurse (RN) preferred.
· 2+ years of experience in Bone Marrow/Hematopoietic Cell Transplantation (BMT/HCT), Cellular Therapy and Transplantation (CTT), oncology, or a related clinical setting preferred.
· Specialty certification preferred, such as BMTCN® (Blood & Marrow Transplant Certified Nurse), TCTCNTM (Transplantation and Cellular Therapy Certified Nurse), or OCN® (Oncology Certified Nurse).
· Experience working with healthcare professionals and clinical teams in hospitals, transplant centers, physician practices, life sciences, or diagnostics.
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