- Pay
- £50k
- Where
- Greater London, England, United Kingdom
- Level
- Mid
Guest Services Team Leader
London
Up to £60,000
My client, a leading London law firm are looking for an experienced Guest Services Team Leader to join their team.
Key Duties
Lead, motivate and inspire Guest Service Assistants and Room Booking Coordinators.
Lead by example through a visible and hands-on approach.
Coach, train and develop team members.
Conduct performance reviews and coaching sessions.
Support recruitment and onboarding. Guest Experience & Hospitality
Deliver a five-star hospitality experience.
Act as an ambassador for White & Case.
Welcome and escort VIP guests.
Anticipate guest needs and resolve issues proactively. Operational Excellence
Take ownership of day-to-day operations. Manage bookings and visitor requirements.
Work collaboratively with AV, Catering, Facilities, Security and Cleaning teams.
Manage shift allocation and operational coverage. Duty Management
Deputise for the Guest Services Manager.
Act as an escalation point for operational issues.
Apply today for immediate consideration!