About Us
Every moment of every day, people all over the world rely on the infrastructure work provided by Quanta Services and Quanta Government Solutions (QGS). With its highly skilled and innovative workforce, Quanta is the largest specialty contractor in North America that powers modern life. Find your future with us by being a part of something bigger – leading the energy transition in building a better world for generations to come.
Imagine what you could do here. We encourage and inspire our people to embrace opportunities within our corporate office and 200 operating companies providing solutions for the utility, renewable energy, electric power, industrial, communications and government industries worldwide.
Quanta’s culture is about creating an environment where all employees can be themselves, are valued, and have an equal opportunity to succeed. When you join our team, you join a dynamic culture in which career development is encouraged, excellence is rewarded, and diversity is valued.
About this Role
COMPANY: Quanta Government Solutions
JOB TITLE: IT Support Specialist II
DEPARTMENT: Information Technology
LOCATION: Hybrid
REPORTS TO: Senior Manager, IT Operations
CLASSIFICATION: Exempt
POSITION OVERVIEW:
Quanta Government Solutions is seeking an IT Support Specialist II to provide hands-on technical support across our enterprise environment. This role resolves escalated Tier 1 tickets, administers business application access and licensing, supports our Microsoft 365 environment, and delivers high-quality end-user support, escalating complex or unresolved issues to Tier 3. The ideal candidate brings solid Windows and M365 experience, a customer-first mindset, and willingness to travel to field locations as needed.
What You'll Do
Serve as the Tier 2 point of contact for endpoint-related issues (hardware, software, OS, and applications) escalated by Tier 1; independently resolve the majority of Tier 2 issues within scope and SLA targets, reserving escalation to Tier 3 or the responsible vendor for only the most complex or vendor-specific cases.
Support day-to-day Microsoft 365 and Active Directory operations (Exchange Online, Teams, SharePoint, OneDrive, Intune, Azure AD, on-prem/hybrid AD), including user/mailbox management, account administration, permissions, and M365 license assignment.
Deploy, configure, and support Windows 11 workstations, laptops, peripherals, and iOS/Android mobile devices; assist with device lifecycle tasks and endpoint security enrollment (BitLocker, MFA, Conditional Access).
Perform basic network connectivity troubleshooting (DNS, DHCP, VPN, Wi-Fi); escalate infrastructure-level issues to Tier 3.
Administer business application accounts and access — user provisioning/deprovisioning, role and permission assignments — and manage software license assignment, tracking, and renewals across supported applications; troubleshoot installations, updates, and basic configuration, escalating vendor-specific or complex issues to Tier 3.
Participate in a shared on-call rotation providing after-hours and weekend support for critical outages, and assist with Tier 1 ticket coverage during peak volume or staff absences.
Communicate technical solutions clearly to non-technical users, acting as a trusted point of contact for staff and leadership.
Maintain and audit asset inventory records; assist with evidence gathering and documentation for compliance audits.
Travel to company sites and project locations for on-site support and installations.
Contribute to IT support standard operating procedures and process documentation, identifying opportunities for efficiency improvements.
Assist with software license cost tracking and renewal forecasting, flagging underused or duplicate licenses for reclamation.
Document solutions, maintain knowledge base articles, and perform other duties as assigned.
What You'll Bring
Required Education and Experience
Associate’s degree in IT, Computer Science, or a related field…