We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.
Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.
WE LOVE OUR WORK.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Additional responsibilities may be assigned as needed:
Present clean, organized menus to guests and inspect all menus regularly, replacing any that are worn or damaged
Maintain the professional appearance and cleanliness of the host stand and surrounding areas
Provide guests with accurate information regarding hotel and casino services, including dining options and hours of operation
Monitor guest wait times and identify large parties to ensure efficient seating and service
Answer incoming calls at the host stand and assist with reservations or inquiries
Oversee and support the completion of side work by team members
Address initial guest concerns or complaints professionally and promptly notify the manager on duty of any issues
Ensure smooth shift transitions by remaining on duty until properly relieved and communicating relevant information to incoming staff
Confirm that tables are properly set and ready for service at the beginning of each shift
Assist the manager with coordinating staff breaks as needed
Provide courteous and friendly service to all guests and team members
BRING US YOUR BEST.
QUALIFICATION REQUIREMENTS
Must be at least 18 years of age
High School Diploma or GED
Previous experience in a high-volume, full-service restaurant environment preferred
Strong organizational and interpersonal skills with the ability to manage guest flow and seating efficiently
Excellent verbal and written communication skills
Proficiency in basic math for handling guest counts and reservations
Professional, confident, and pleasant demeanor with a well-groomed appearance in accordance with company standards
Ability to build and maintain effective working relationships with guests, team members, and other departments
Thorough understanding of company and departmental policies, procedures, rules, and regulations.
Ability to read, write, and communicate effectively in English
Experience with MMS and MICROS systems preferred
LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating procedures, and manuals in English
Strong verbal and written communication skills to interact effectively with guests, team members, and management
Capable of conveying information clearly and professionally in high-pressure or fast-paced situations
Able to understand and respond to guest inquiries, concerns, and feedback with courtesy and accuracy
Must be able to document incidents, complete reports, and follow written instructions precisely
Proficiency in communicating policies, procedures, and expectations to team members
REASONING ABILITY
Ability to apply common sense and sound judgment to carry out written, oral, or diagrammed instructions
Strong problem-solving skills in standardized situations involving multiple variables
Capable of making quick decisions under pressure while maintaining guest satisfaction and safety
Able…