Job Summary:
The instED Clinical Support Specialist is responsible for facilitating effective post-visit care and support for instED patients. This positioin is accountable for the patient's care on the day of the visit and to link the patient to crucial follow-up care, as well as any non-clinical support they may need to secure that follow-up care.
Essential Functions:
Field lab-related questions from several different lab vendors, patients, and providers
Respond to patient calls regarding test results, prescriptions, and other non-urgent clinical matters
Monitor and respond to Clinical Support email inbox and escalate to nursing team, as indicated
Cross-train as a Mobile Health Coordinator to conduct intakes and process requests for referrals
Review, validate and process medical records requests from patients in a timely manner
Ensure instED visit notes are consistently sent to patients’ PCP and other pertinent care providers and connect PCPs to clinicians when necessary
Conduct follow-up phone calls to patients after an instED visit, as directed by the nurses and providers
Manage the administrative aspects of the Athena clinical inbox
Follow-up on safety concerns reported by mobile health provider workforce
Maintains knowledge of community resources in MA
Initiate and facilitate patient referrals to various community organizations and primary care providers in their health plans’ networks
Provide ongoing daily administrative support to the Clinical Resource Center nurses as directed
Coordinate follow-up care with external care teams, as directed by the Virtual Medical Control providers
Transfer/escalate issues to licensed independent practitioners as appropriate
Document and report on successful and unsuccessful patient outreach
Participate in quality and process improvement initiatives
Perform any other job related duties as requested.
Education and Experience:
High School or GED required
Bachelor's degree preferred
Completion of a Medical Assistant, Community Health Worker, or similar training program required
Two (2) years of working in a health care setting as a Medical Assistant, Community Health Worker, or similar position required
Experience reviewing and responding to ADT data from health plans preferred
Competencies, Knowledge and Skills:
Ability to effectively work with patients, colleagues, and vendors that are diverse, including but not limited to race, ethnicity, color, gender identity, age, socio-economic status, disability
Proficient knowledge of medical terminology, including health insurance terms and concepts
Proficiency in Microsoft Office Suite – Outlook, Word, Excel, Teams
Competence working within an electronic medical record
Ability to maintain strict confidentiality handling sensitive medical information
Ability to provide compassionate customer service
Ability to recognize and escalate urgent or emergent issues timely
Familiarity with preferred methods of communication and telecommunications guidelines
Bilingual/bicultural Spanish
Motivational interviewing
ability to navigate social and community services
Data analysis and reporting
Licensure and Certification:
Certified Medical Assistant preferred
Working Conditions:
General office environment; may be required to sit or stand for extended periods of time
Travel is not typically required
Compensation Range:
$41,200.00 - $66,000.00 CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.
Compensation Type (hourly/salary):
Hourly
Organization Level Competencies
Fostering a Collaborative Workplace…