Job Summary:
The Product Lifecycle Platform Administration Manager is responsible for platform administration, configuration management, platform roadmap & backlog management, workflow optimization, access governance, release management coordination, vendor relationship support, reporting enablement, and operational support. The manager will monitor evolving business needs and vendor capabilities to identify opportunities to improve, expand, simplify, or appropriately scale the platform and its supporting services.
Essential Functions:
Serve as the primary administrator and subject matter expert for the PLM platform.
Configure and maintain platform settings, workflows, user interfaces, security models, reference tables, metadata, system parameters, and administrative controls supporting the Product Lifecycle Management process.
Administer user provisioning, role assignments, permissions, and access reviews within the PLM platform in accordance with enterprise IAM and security policies.
Maintain configuration documentation and administration procedures.
Partner with business owners to ensure the platform supports governance, documentation, and lifecycle workflows.
Support platform audits and governance activities.
Evaluate, coordinate, test, and implement system enhancements and configuration changes.
Manage workflow, lifecycle, security, notification, and configuration components supporting product, benefit, and code set lifecycle processes.
Maintain change controls for production and non-production environments.
Coordinate platform releases, upgrades, patches, and enhancement deployments.
Assess impacts of vendor releases on existing configurations and business processes.
Partner with vendor resources and CareSource technology teams to resolve issues and implement improvements.
Partner with Strategic Sourcing & Vendor Risk Oversight to monitor vendor performance and support escalations as needed.
Serve as the lead contact for CareSource with the PLM Vendor.
Maintain the PLM platform roadmap and leverage platform adoption, usage trends, operational metrics, and stakeholder feedback to identify and recommend improvements to system capabilities, efficiency, usability, and adoption.
Partner with business stakeholders to identify opportunities for process automation and operational efficiencies.
Monitor vendor roadmaps and emerging capabilities, lifecycle risks, upgrade dependencies, and technical debt to identify and communicate opportunities, impacts, and future considerations to key stakeholders.
Maintain and administer the PLM platform enhancement backlog.
Provide advanced support for system users and business stakeholders, including the primary escalation point for platform support issues, service and enhancement requests.
Coordinate issue triage with IT, business stakeholders, and PLM vendor support teams
Develop and maintain training materials, user guides, and platform administration documentation.
Lead platform onboarding and ongoing training activities.
Define and maintain platform support processes, escalation procedures, service measures and levels, and enhancement request workflows.
Develop and maintain operational reports, dashboards, and platform metrics.
Monitor platform data health, workflow integrity, and system utilization to identify incomplete records, process exceptions, and configuration issues.
Provide reporting, controls, and audit capabilities that support business data stewardship.
Support reporting and downstream data consumption needs for regulatory, operational, and strategic initiatives.
Monitor system usage and adoption metrics to identify improvement opportunities.
Collaborate with Product Management, Benefit Administration Oversight (BAO), Compliance, Market Operations, BC&S, IT, and external partners.
Participate in governance forums supporting product lifecycle management activities.
Facilitate alignment between business owners, platform vendors, and technology teams.
Facilitate governance…