Position Details
Title: 3PL Distribution QA Technician
Department: Quality
Reports to: Quality Supervisor
Location: Memphis, TN
Job Classification: On-Site
Job Summary
The 3PL Distribution QA Technician is responsible for conducting daily product quality audits, including workmanship, sizing, packaging, and labeling, to ensure compliance with established Carhartt quality standards. This role identifies, documents, and communicates quality concerns to appropriate personnel and supports timely resolution of discrepancies. The position may also perform audits in other departments or facilities as needed and requires knowledge of product quality standards, quality management systems, and warehouse management software.
Associate Responsibilities
Perform Product Verification audits according to the scheduled work plan.
Coordinate and troubleshoot diverted cases to the Quality area to ensure accuracy.
Gather, organize, document, and report audit results using Quality software or forms in a timely manner, ensuring findings are communicated to appropriate Quality personnel.
Maintain knowledge of and adhere to all established Carhartt Quality procedures.
Coordinate, prioritize, troubleshoot, and perform additional distribution center product audits using material tech packs and established Quality procedures.
Access, interpret, and utilize PLM tech packs, Smartsheet data, WMI information, and other distribution center software applications to support quality auditing activities.
Assist with product audits at other Carhartt facilities, as needed.
Perform inbound case counts of received inventory and audit outbound orders to verify accuracy.
Communicate audit findings and discrepancies to associates to facilitate timely resolution, order accuracy, and on-time shipments.
Ensure all work meets established quality standards and the requirements of internal and external customers.
Assist in establishing and maintaining safety, 5S, and preventative guidelines within assigned work areas.
Required Education
- High school diploma or equivalent required.
Required Skills & Experience
Product quality or auditing experience, or equivalent, preferred.
Garment manufacturing experience preferred.
Customer service experience or equivalent preferred.
Knowledge of inbound and outbound distribution processes preferred.
Intermediate computer proficiency, including Microsoft Office, Excel, and other job-related software applications, required.
Ability to work within precise tolerances and established quality standards required.
Strong attention to detail required.
Excellent written and verbal communication skills required.
Warehouse or distribution center experience preferred.
Physical Requirements and Working Conditions
Strength: Sedentary activities occasionally; light physical activity frequently; medium physical activity occasionally.
Movement: Climbing, stooping, kneeling, crouching, reaching, handling, and fine finger dexterity.
Vision: Ability to identify and distinguish colors.
Equipment Used: Standard office equipment, including computers, copiers, and handheld scanners.
Hazards: Potential exposure to moving or mechanical parts.
Travel: Light to moderate travel may be required.
This position has an On-Site location: Associate will work on-site for all work-related activities.
Carhartt is a tobacco-free workplace.