Position Details
Title: Sr. Product Systems AdministratorDepartment: Business PlanningReports to: Product Systems & Governance, ManagerLocation: Dearborn, MIJob Classification: Remote
Job Summary
The Sr. Product Systems Administrator serves as a key business partner supporting Product Development, Design, Merchandising, Color, Raw Materials, GTM, Product Operations, and related teams. This role is responsible for the administration, maintenance, data governance, and continuous improvement of product systems, with a primary focus on PLM and its integration with connected systems and processes.
The Sr. Product Systems Administrator ensures product, material, supplier, and related data is accurate, complete, and available when needed throughout the product lifecycle. The role supports seasonal execution by managing system processes, coordinating cross-functional system activities, monitoring data quality, managing vendor-related processes, developing reports and alerts, troubleshooting issues, and providing training and guidance to end users. This position also serves as a key resource for identifying system and process gaps and partnering with business and technology teams to implement practical improvements.
Associate Responsibilities
Administer and maintain PLM and connected product systems, including system configuration, views, attributes, supplier information, user access, and other business-specific setup required to support Product Development, Merchandising, Design, Raw Materials, GTM, and Product Operations.
Manage product data and data governance processes by maintaining product, material, supplier, color, UPC, and related attributes; performing audits and validations; identifying data discrepancies; and coordinating corrections with appropriate business partners.
Support seasonal product lifecycle activities by sharing line list views and supporting the product information, reporting, and system activities needed by cross-functional teams throughout the season, including GTM deliverables in support of Sales Operations and Enablement teams.
Administer and improve integrations and data flows between PLM and related systems, including SAP, PIM, Centric Planning, GTM tools, vendor portals, and other connected platforms. Identify missing or inconsistent data and coordinate resolution with business and IT partners.
Manage vendor portal processes and documentation, including vendor onboarding support, supplier communications, SOPs, portal requirements, and recurring cross-functional meetings to identify issues, communicate changes, and improve vendor adoption and data quality.
Develop and maintain operational reports, alerts, data extracts, and audits that help teams monitor PLM-to-SAP data, UPCs, product attributes, materials, seasonal activity, and other critical product information. Investigate exceptions and escalate issues requiring resolution.
Provide ongoing troubleshooting and systems support for PLM, SAP, PIM, Centric Planning, and related product processes, partnering with business users and technology teams to understand root causes, resolve issues, and minimize manual workarounds.
Identify and implement process and system improvements by documenting business needs, evaluating opportunities for automation or enhanced functionality, supporting requirements gathering, and coordinating system changes with appropriate technology and business teams.
Support system testing and validation, including reviewing enhancements, validating data and functionality, identifying defects or process impacts, and coordinating user acceptance testing with impacted business teams.
Create and maintain process documentation, SOPs, training materials, and reference resources to support consistent use of product systems and enable teams to perform appropriate self-service activities.
Train and educate new and existing users on PLM processes, system navigation, reporting, data requirements, and related workflows. Provide guidance while…