Accessibility Assistant - Matchdays at Accu Stadium
ABOUT US:
Carlisle Events is a leading supplier of staffing solutions; and have been providing Stewarding, Security and Event Operations to some of the UK's premier entertainment and sporting venues for more than twenty years. As part of our Matchday VIP Hospitality team you will play a key part in enhancing the customer experience for event days at our client's prestigious venue. Our event staff work hard providing a visible reminder that safety is our number one priority for visitors and staff, all whilst maintaining extremely high levels of customer service.
At Carlisle, we concentrate on putting people first - our customers and our employees. This is your opportunity to join a company with great ambition and focus on doing things right.
ROLE OVERVIEW:
We are seeking well-presented, articulate and reliable personnel to work at a variety of events held at Huddersfield’s Accu Stadium, home to Huddersfield Town A.F.C and a variety of one-off events such as music concerts. As representatives of the respective sporting club and Carlisle Events - our teams demonstrate exceptional customer service acting as the face of the club, and taking every opportunity to make attendees visit to Accu Stadium's a memorable one.
You will be working for our client at their world class venue in Huddersfield. As an Accessibility Assistant, your main role will be to ensure the safety and comfort of everyone attending events at Accu Stadium who may have additional accessibility requirements. This could include, but is not limited to;
Scanning tickets and accreditation upon entry
Assist spectators with accessibility requirements to enter and exit the venue safely
Conduct pre-event safety checks of the accessible platforms areas
Meet and greet with exceptional levels of welcoming customer service
Assist in usage of the 'Terriers Together' Inclusion Room
Support adherence and enforcement of licensing conditions
Respond to any requests for assistance.
Take orders from spectators with accessible needs on behalf of the Catering Team.
Monitoring your designated area for hazards, litter etc
Understand Personal Emergency Evacuation Plans (PEEPs)
We have excellent progression routes available, including Supervisory level roles, and similar roles at some of our other event venues. If wanted, we are also able to offer opportunities to work at some of our iconic event venues across the UK, including similar roles at venues in Liverpool, Leeds, Manchester and Huddersfield - as well as further afield if you are willing to travel (funded).
ROLE REQUIREMENTS: ESSENTIAL
Can commit to working a minimum of 80% of of Football events held at the stadium.
Flexibility and reliability are essential
You must be at least 18 years old
Pass an Enhanced-level DBS check
Excellent communication skills and an aptitude for working with the public
A friendly, approachable, and professional manner
ROLE REQUIREMENTS: DESIREABLE
Willingness to complete a Spectator Safety qualification (funded)
Previous experience in a hospitality, events or sporting stadia environment
Previous experience in working with customers with accessibility requirements
Relevant qualifications
Benefits A competitive hourly rate, paid monthly.
Discounted Health & Wellbeing Plans.
Access to Stream - financial flexibility to instantly access your wages before pay day.
Carlisle Rewards - discounts, rewards, benefits and vouchers
Employee Assistance Programme
Refer-a-Friend scheme - with unlimited referrals
Full induction, ongoing training, and genuine career development
Our hourly rates are paid for the hours you work, with holiday pay accrued separately and paid in addition. Some organisations advertise a higher 'inclusive' rate which already includes holiday pay. For example, a £13.45 salary plus holiday pay is worth over £15.00 comparatively.
We make no deductions for admin, uniform, training or other costs - the rate you are offered is the rate you…