Receptionist
The benefits
A competitive hourly rate of pay £14.03 – paid monthly
Access to Company Pension Scheme after qualifying period
Health and Wellbeing Plans
Wagestream - financial flexibility and instant access to earned and authorised wages
Fizz Benefits – discounts, rewards, and benefits, helping you save money every day
Full induction, ongoing training, and career development
Quality kit and uniform, everything you need to perform your role effectively
Funded SIA top up training
Employee Assistance Program
Refer a Friend Scheme
The role
Carlisle Support Services is looking for enthusiastic, reliable, and dedicated individuals to join our team, working with our prestigious clients. If this sounds like you, and you’re willing to learn new skills to develop your career, we promise to provide full training and all the support you’ll need to help you to succeed.
Job description
Carlisle Support Services are seeking a reliable and enthusiastic Receptionist to full fill duties at our client Jaguar Land Rover at EPMC Wolverhampton.
Monday - Thursday 07:00 - 16:00
Friday - 06:00 - 14:00
Hours: 44 hours per week
Experience:
Excellent verbal and written communication skills
Customer Service
Switchboard
Administration
Computer - IT skills
Organisation
Requirements:
Ability to work - travel across multiple sites, adapt to new environments, systems and methods of working
Applicants must hold a full driving licence, including own transport as driving is an essential part of the role requirement
Complete JLR Online Informed Person Training
Job Responsibilities:
Work closely with the Reception Teams team to ensure a seamless customer experience.
To always provide and deliver a Customer First Reception experience
To manage all visitors and customers to the Jaguar Land Rover site ensuring:
They are welcomed - greeted in an agreed, standardised and professional manner
Their needs are listened to and catered for
They are met by their Host prior to entering the site beyond the reception area
They are aware of any site rules and guidelines including relevant H&S information
They are booked in and out in accordance with site protocol
To deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all our customers/visitors
To provide solutions and support to the customer using in-depth knowledge of company products and services
Fulfil all reasonable requests from visitors/customers to ensure their comfort, satisfaction and safety offering hospitality/refreshments where appropriate
To operate a reception front of house desk welcoming and receiving all visitors/customers. Answering calls from internal and external customers ensuring they are dealt with in a professional manner and directing those calls accordingly.
To have the ability to focus on a visitor or caller making sure their immediate needs are met
Skill set to include the ability to maintain calm attitude when stress levels are high, the ability to prevent emotion from entering into one's voice when speaking to others
Booking in and out visitors via the JLR visitors booking in system
Issuing visitor badges
Checking ID
Creating access cards
Adding/removing access following the request system
To provide telephone skills, verbal communication, Microsoft office skills, listening, professionalism, customer focus, organisation, team player and handles pressure
Ability to prioritise and organise tasks effectively
Ability to work well with different kinds of people
Managing and maintaining various databases, spread sheets & OneDrive documents
Processing vehicle passes and adding to database
To fulfil and carry out the monthly On-boarding process
To arrange/book meeting rooms via calendar bookings within the department including the creation of repeated events and one-off occurrences
Maintains security by following procedures
Fire Marshall. To be responsible for evacuation, in cases of emergency, acting as first point of contact for guests in the Reception…