The Benefits
Flexible financial support with instant access to earned and authorised wages.
Full induction, ongoing training, and structured career development to help you thrive in your role.
Quality kit and uniform – so you feel comfortable and can perform your role effectively.
Fully funded SIA top-up training from our own team of in-house trainers.
Employee Assistance Program – supporting your mental, physical, and emotional wellbeing at all times.
Refer a Friend Scheme – earn £100 for every person you refer who starts with us.
Long service and recognition awards - celebrating your achievements.
Excellent hourly pay rate
The Role
Carlisle Support Services is looking for enthusiastic, reliable, and dedicated individuals to join our team, working with our prestigious clients. If this sounds like you, and you’re willing to learn new skills to develop your career, we promise to provide full training and all the support you’ll need to help you to succeed.
Your core role will include but not be limited to the following activities:
As Security Supervisor, your role is to lead the team, oversee all security activity, and ensure the gatehouse runs safely, professionally, and to the required standard. You manage people, performance, and compliance—not just tasks.
Purpose of Your Role
Lead and coordinate officers on multiple sites during the shift
Ensure safe, compliant, professional gatehouse operations
Act as first point of contact for officers and site management
Focus on quality control, problem‑solving, and reporting
Training – toolbox talks
Core Responsibilities
Leadership & Team Management
Lead and coordinate officers on multiple sites during the shift
Allocate duties, manage rota and arrange cover
Monitor officer performance and correct issues early
Act as the escalation point for all officer queries
Build a confident, effective team each shift
Operational Oversight
Ensure accurate access control and vehicle checks
Confirm all sign‑in, paperwork, and documentation is completed correctly
Oversee patrols and CCTV monitoring
Ensure proper use of vehicle, keys, and equipment
Compliance & Documentation
Keep DOB entries and logs accurate and complete
Complete incident reports and shift summaries
Ensure officers understand and follow procedures
Report breaches, near‑misses, or concerns promptly
Communication & Coordination
Act as main link between officers and site management
Communicate instructions clearly
Resolve minor issues independently
Escalate significant issues quickly and appropriately
Incident Response & Problem‑Solving
Take charge during incidents
Control the scene and coordinate officers
Make decisions using policy, safety, and common sense
Gather information and complete incident reports
Liaise with management/emergency services when required
Standards & Professionalism
Enforce uniform, conduct, customer service, and safety standards
Promote a professional security culture at all times
Summary of Expectations
As a Security Supervisor, you should consistently:
Lead the shift and the team
Ensure all procedures are followed
Support, train, and correct officers
Maintain accurate logs and reports
Communicate effectively with management and staff
Protect the gatehouse, the cargo site, and all personnel.
Is this you
At least 1 year of experience in supervising a team is required
Previous experience in the railway industry preferred
At least 18 years old
FULL UK DRIVING LICENCE - essential
SIA Guarding or Door Supervision licence
5 years checkable work and address history
Reliable, punctual, flexible, and smart in appearance
Friendly, approachable, and always professional
Enthusiastic and motivated to do a great job
Ideally some experience within a Security environment or a customer facing role
Able to interact with clients and customers in a positive manner
Some experience working within a Security environment and working as part of a team
Effective people skills, able to interact with clients and customers in a positive…