Travel Safe Supervisor
Supervisory / Team Leader experience required for role
The benefits
A competitive hourly rate of pay – paid monthly
Access to Company Pension Scheme after qualifying period
Health and Wellbeing Plans
Stream - financial flexibility and instant access to earned and authorised wages
Full induction, ongoing training, and career development
Quality kit and uniform, everything you need to perform your role effectively
Funded SIA top up training
Employee Assistance Program
Refer a Friend Scheme
The role
To ensure that Travel Safe Officers conduct their duties professionally to enhance public safety, security, and customer experience on the Metrolink network by patrolling, deterring crime, providing customer assistance and information, enforcing byelaws, conducting revenue inspections, and responding to incidents. Also to ensure that incidents are reported to Metrolink and Carlisle Support Services in a timely manner.
Your core role will include but not be limited to the following activities:
Ensure all personnel are fully engaged with the client's vision, objectives and operating methodology while consistently demonstrating and promoting the values of Carlisle Support Services and KeolisAmey Metrolink.
Foster a positive team culture that encourages professionalism, accountability, engagement and continuous improvement.
Lead by example and act as a role model for company values and expected behaviours.
Operational Responsibilities
Report and manage incidents of anti-social behaviour across the network in accordance with company policies and procedures.
Conduct patrols on designated routes and locations as directed.
Proactively address and help prevent physical assaults, verbal abuse and other unacceptable behaviours towards staff and customers.
Conduct ticket inspections onboard trams and during joint enforcement operations, ensuring optimum team performance at all times.
Assist in reducing crime, anti-social behaviour and public order offences across the network.
Maintain a thorough understanding of local Emergency Plans relevant to patrol areas.
Actively engage with customers and staff, delivering exceptional levels of customer service.
Carry out duties in a proactive and professional manner, ensuring personal safety at all times and requesting assistance from colleagues, partner agencies or the police where appropriate.
Identify and report opportunities for service improvements and operational efficiencies.
Attend, manage and support crowd control operations at events as required.
Work collaboratively with stakeholders, partner agencies and client representatives to deliver joint initiatives.
Enforce relevant Byelaws and policies in a fair and consistent manner.
Respond to service disruptions and undertake duties as directed to support business continuity.
Complete deployment, incident and operational reports accurately and within specified timescales.
Conduct regular team briefings, debriefings and one-to-one meetings with team members.
Monitor performance standards and provide coaching, guidance and support where required.
Is this you
At least 18 years old- Required for a licensable role
SIA Guarding or Door Supervision licence
5 years checkable work and address history
Reliable, punctual, flexible, and smart in appearance
Friendly, approachable, and always professional
Enthusiastic and motivated to do a great job
Ideally some experience within a Security environment or a customer facing role
Able to interact with clients and customers in a positive manner
Some experience working within a Security environment and working as part of a team
Effective people skills, able to interact with clients and customers in a positive manner
Successful candidates will be required to provide original documentation for detailed screening and vetting processes. This could include the following: passport, driving licence, utility bill dated in the last 3 months, HMRC letter, original bank statement, original payslip, birth…