9002 - Carmax Auto Finance - 225 Chastain Meadows Ct NW, Kennesaw, Georgia, 30144
CarMax, the way your career should be!
Senior Program Manager
CarMax Auto Finance, Kennesaw, GA
Role Anchor: Owns complex, ambiguous, cross-functional business and technology initiatives by framing problems, shaping practical solution paths, aligning business and Technology partners, and driving work through implementation and adoption.
About This Job
The Senior Program Manager at CarMax Auto Finance is responsible for leading complex, cross-functional business and technology initiatives that require strong problem-solving, operational understanding, and technology fluency. This role partners with business leaders, Product, Technology, Operations, Legal, Compliance, Finance, Risk, Learning, Communications, and other stakeholders to understand business problems, evaluate solution options, and drive work from discovery through implementation.
This role goes beyond coordinating work or managing project plans. The Senior Program Manager takes ownership of ambiguous problems, asks effective questions, examines how processes and systems work together, and helps teams identify practical paths forward. The role evaluates whether a need may be addressed through process redesign, automation, reporting or data improvements, AI-enabled capabilities, technology enhancements, or a combination of solutions.
The Senior Program Manager develops a strong understanding of CAF processes, systems, data flows, integrations, controls, and operational workflows. While not responsible for detailed requirements or technical design, this role brings enough business and technical fluency to shape solution options, evaluate tradeoffs, recognize cross-functional impacts, and connect business needs with Technology capabilities.
What You Will Do – Essential Responsibilities
Own complex, ambiguous cross-functional initiatives by clarifying the business problem, intended outcomes, customer and associate impacts, operational context, and key constraints. Lead early problem-framing and solution-shaping by gathering facts, asking thoughtful questions, challenging assumptions, and engaging the right business, Product, Technology, and analytical partners. Develop a working understanding of current processes, systems, data flows, integrations, controls, and handoffs to identify gaps, risks, dependencies, and opportunities for improvement. Evaluate practical solution options across process redesign, workflow automation, reporting and data improvements, configurable technology, integrations, AI-enabled capabilities, and broader operational change. Facilitate decision-making across stakeholders by clarifying tradeoffs, operational impacts, risks, dependencies, resource needs, and recommendations needed to move work forward. Connect work across multiple functions, products, systems, and Technology teams to ensure decisions, sequencing, dependencies, and implementation plans support a cohesive end-to-end solution. Lead implementation and operational readiness by coordinating communications, training, controls, documentation, adoption, support, transition needs, and early post-launch issue resolution. Create clear executive-level materials and governance updates including decision summaries, solution recommendations, roadmaps, risks, status updates, and measurable success outcomes.
Purpose of the Role
The Senior Program Manager helps CAF solve complex business problems that require coordination and solution shaping across business and Technology teams. This role ensures the problem is sufficiently understood, the appropriate partners are engaged, practical solution options are evaluated, and work progresses from ambiguity to implementation and adoption.
The ideal candidate is intellectually curious, outcome-oriented, and comfortable operating with limited direction. They understand how processes, people, systems, data, integrations, and controls work together and can connect business needs…