Apartment Manager (Coburn Woods Apartments)
Job Overview
Location: Coburn Woods, outer NE Portland
Schedule: 12 hours/week
The Apartment Manager oversees the daily operations of a property, handling tenant relations, property maintenance, and financial administration.
This position must understand, appreciate, and respect the differences within our Cascadia community. As such, it is expected that this position promotes integrated care, our vision of trauma-informed and person-first approaches and helps create a work environment of acceptance.
Essential Duties
This position description is not intended to be an all-inclusive list of responsibilities, skills, or working conditions associated with the position. Management reserves the right to modify, add or remove duties as necessary.
General
· Maintain designated office hours for tenants as outlined for each assigned property.
· Facilitate monthly tenant community meetings.
· Address tenant concerns, complaints, and issues promptly; follow the established Complaint Process and escalate to the Portfolio Manager when appropriate.
· Collect and process rents, deposits, and chargebacks in accordance with established procedures.
· Complete and submit weekly reports to the Portfolio Manager.
· Assist with tenant move-ins, orientations, and move-outs, including all related paperwork.
· Support the Compliance Department with annual, and as needed, recertifications by meeting with tenants, assisting with paperwork, submitting packets, and collecting final signatures.
· Oversee and assist with the preparation of vacant units for re-rent and ensure timely processing of security deposit refunds.
· Maintain inventories for property equipment, furnishings, janitorial, and grounds supplies.
· Conduct regular inspections of apartments and common areas; identify and inform the maintenance department of any needs related to the property.
· Respond to maintenance requests, perform minor repairs, or coordinate vendor services through Cascadia’s maintenance department.
· Ensure grounds are properly maintained, including watering, mowing, edging, fertilizing, and weeding.
· Maintain clean and safe common areas, including sidewalks, steps, parking lots, hallways, laundry rooms, restrooms, community rooms, offices, and storage areas. Remove snow and ice as needed to ensure safety.
· Perform other duties as assigned.
Regulatory & Compliance
· Comply with and implement regulations, policies, and procedures under which the property operates.
· Assist in crisis situations as appropriate, following emergency protocols/procedures and coordination with the appropriate parties.
· Respect and honor tenant rights and responsibilities and demonstrate professional boundaries and ethics.
· Document and maintain records in a manner that assures compliance with all agency policies and procedures and local, state, and federal regulations, as well as billing requirements.
· Demonstrate responsibility for safety of tenants and property.
· Understand fire regulations and evacuation procedures; participate in regular safety drills in compliance with program policies and procedures.
· Adhere to mandatory abuse reporting laws and HIPAA requirements.
· Complete annual employee training requirements on a timely basis as indicated in the licensing requirements for the facility as well as agency requirements.
· Participate in all scheduled staff meetings, supervision sessions, and other departmental and agency meetings.
· Perform other duties as assigned.
Qualifications
Education:
Required:
A High School Diploma or GED.
Experience:
Preferred:
One-year relevant experience
Specialized Knowledge, Skills, and Abilities:
Effective communication and active listening skills.
Demonstrated effective interpersonal and customer service skills.
Ability to work proactively and effectively in a…