About Us
At Cast & Crew, we’ve empowered creativity and supported the global entertainment industry for decades. Together with our family of brands - Backstage, CAPS, Checks & Balances, Final Draft, Media Services, Sargent-Disc, and The TEAM Companies – we operate as a combined entertainment technology and services provider offering industry standard screenwriting accounting software, digital payroll products, data & reporting, and a host of creative tools. The industry continues to move faster than ever, and the need for our expertise, our technology, and our people has never been greater. We are a production’s best ally every step of the way. #OneCastOneCrew
About the Role
We’re seeking a Senior Agile Coach to lead the next stage of agile maturity across Cast & Crew’s Engineering organization. Reporting to the Senior Director, Engineering Operations, and working across teams in our US and India offices, you’ll partner with engineering triads, squads, tribes, and chapters — and with Engineering leadership — to improve how work flows from idea to production.
This is a player-coach role. You’ll coach squads directly while also shaping the organization-level operating model: how engineering teams plan, deliver, measure, and continuously improve. You’ll help scale our internal coaching capability, bring data to every improvement conversation, and lead the responsible adoption of AI across the software development lifecycle. Above all, this role is about outcomes over output — helping teams ship better software, not just more of it.
What You’ll Do
Agile Transformation & Operating Model
Define and evolve Cast & Crew’s ways of working — definitions of ready and done, working agreements, cadences, and an end-to-end delivery value stream from idea to production
Run periodic squad maturity and health assessments, using the results to target coaching where it will have the greatest impact
Guide teams in executing within the flow framework, while keeping consistency on the practices that matter for organizational visibility and predictability
Support adoption of Team Topologies principles — cognitive load awareness, clear team interactions, and fast flow of value — at the squad and tribe level
Partner with Engineering leadership to establish process governance, such as a process improvement council, so standards are owned, reviewed, and sustained
Recommend opportunities to simplify and consolidate engineering delivery tooling and workflows, reducing friction and cost
Team Flow & Delivery
Coach multiple squads to plan, deliver, and continuously improve — helping them execute against committed work with predictability and confidence
Make flow visible at the team and org level — where work enters, queues up, gets blocked, and exits — so teams and leaders can see and improve delivery
Facilitate quarterly and program-level planning, helping teams identify, visualize, and proactively manage cross-team dependencies that affect delivery predictability and release readiness
Help teams identify and resolve impediments, escalating systemic blockers to Engineering Operations and Engineering leadership when patterns emerge across teams
Foster healthy collaboration within the triad (Product & UX, Engineering, QA) and with the team Anchor, ensuring each squad operates as a high-trust, balanced unit
Flow Metrics, Reporting & Continuous Improvement
Own the agile and flow metrics framework for coached teams — cycle time, lead time, throughput, work-in-progress, predictability, deployment frequency, change failure rate, and defect trends
Lead engaging, blameless retrospectives and root cause analyses that produce concrete, owned action items — and follow through cycle over cycle
Run improvement experiments grounded in evidence, coaching teams to read metrics as signals for learning, not as performance scorecards, and to guard against perverse incentives and gaming
Use flow data to identify manual bottlenecks and wait states that are good candidates for…