Career Area:
Technology, Digital and Data
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Your Impact Shapes the World at Caterpillar Inc
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Job Summary
We are seeking a skilled Manager Information Technology: Global Unified Communications and Collaboration to join our Collaboration Services -CAT IT Division
The preference for this role is to be based out of Whitefield PSN Office, Bangalore, India
What you will do
Lead the communications and collaboration services that keep Caterpillar connected worldwide. This role owns a broad service portfolio that supports employees, facilities, dealers, suppliers, manufacturing operations, and customers across the enterprise.
The portfolio includes Voice, Contact Center, Video Conferencing, Digital Signage, and U.S. Cellular Services. Four of the five services have global reach, with Cellular Services focused on the United States.
This is a high visibility leadership role with the opportunity to shape enterprise communication strategy, modernize critical services, lead global initiatives, manage strategic supplier relationships, and develop a strong technical team. The successful candidate will help define how Caterpillar communicates, collaborates, supports customers, and enables business operations through reliable, secure, and modern communication technologies.
Global Service Portfolio Leadership
Lead strategy, governance, delivery, and lifecycle management for:
Global Voice
Global Contact Center
Global Video Conferencing
Global Digital Signage
U.S. Cellular End Points
Ensure services are reliable, secure, scalable, cost effective, and aligned with business needs.
Strategy and Modernization
Develop service roadmaps that support enterprise priorities
Lead modernization efforts across voice, contact center, collaboration, signage, and cellular services
Advance cloud-based platforms, automation, AI enabled capabilities, and process improvements
Identify opportunities to simplify operations, reduce risk, and improve user experience
Operational Excellence
Oversee service reliability, availability, incident response, problem management, and continuous improvement
Establish standards, governance processes, performance metrics, and support expectations
Use data and operational insights to improve service quality and accountability
Ensure services meet business, security, compliance, and regulatory requirements
Financial and Vendor Management
Manage budgets, forecasts, contracts, purchase orders, and investment planning
Lead vendor relationships with carriers, technology providers, and managed service partners
Drive contract governance, supplier performance, issue resolution, and cost optimization
Balance financial discipline with service quality, innovation, and business value
Leadership and Talent Development
Lead and develop a geographically distributed technical team
Build capability across voice, contact center, collaboration, digital signage, cellular, automation, and service management
Create development opportunities, succession plans, and knowledge transfer practices
Foster a culture of accountability,…