Career Area:
Product Support
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
About EPD
Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centers, municipalities, and more. With a rich history of more than 95 years in the electric power business, our team has world-class expertise and a proven ability to adapt to changing demands. We’re committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better, more sustainable world for future generations!
Role Definition
The Electric Power Key Accounts Site Execution Manager is a critical link between Caterpillar, Customers, and the servicing dealers, providing leadership and coordination throughout the generator lifecycle. During the initial project phase, this role will focus on site execution, installation, and commissioning, working closely with Customers and Caterpillar dealers to coordinate activities, resolve issues, manage priorities, and ensure successful commissioning and turnover. Strong project management skills and an understanding of the Caterpillar–dealer–customer relationship will be essential to driving execution across multiple stakeholders. Working closely with Aftersales Account Managers as sites transition into operation, the role will evolve toward aftermarket service and support, coordinating with dealers to ensure maintenance, product support, issue resolution, and service strategies are effectively executed. The overall objective is to provide a consistent Caterpillar interface from installation through the operating life of the generator sets.
What You Will Do
Serve as a primary coordination point between Customers, Caterpillar, and Caterpillar dealers.
Lead coordination of generator installation, commissioning, and site execution activities.
Apply strong project management practices to manage priorities, dependencies, risks, issues, and execution across multiple stakeholders.
Coordinate dealer and Caterpillar resources to support successful commissioning and customer turnover.
Proactively identify and escalate site execution, product, or support issues that could impact project schedules or customer commitments.
Maintain clear communication between the customer, dealers, and Caterpillar teams regarding site status, priorities, risks, and required actions.
Facilitate the transition from commissioning and project execution into ongoing support.
Coordinate with servicing dealers to execute planned maintenance, repairs, product updates, and other aftermarket activities.
Anticipate future service requirements and coordinate demand planning for parts, service capacity, and technical support.
What You Will Have (Required Skills)
Customer Focus
Demonstrates a strong commitment to understanding and addressing dealer and customer needs.
Uses customer insights and feedback to identify opportunities for operational improvement.
Aligns business objectives with customer expectations and service requirements.
Maintains strong customer relationships through proactive communication and engagement.
Service Excellence
Consistently delivers high-quality support and solutions to internal and external customers.
Responds effectively to…