People Operations Manager
Location: West London (Hybrid, 3 days per week onsite)
Salary: £65,000 – £75,000
Sector: Aerospace
Our client is a growing and innovative organisation within the aerospace sector, operating across multiple international markets. As the business continues to scale, they are seeking an experienced People Operations Manager to lead the delivery of HR operations across the EMEA region and help build a best-in-class employee support function.
This is a highly impactful role that combines operational leadership, process optimisation and team management. The successful candidate will take ownership of the end-to-end employee lifecycle experience across multiple jurisdictions, ensuring operational excellence, compliance and consistency in service delivery. In addition, they will play a key role in designing and implementing the EMEA people operations model, partnering with global stakeholders to establish scalable processes, service standards and governance frameworks.
This opportunity would suit a hands-on HR operations leader who enjoys improving processes, developing teams and driving consistency across a complex international environment.
Key Responsibilities
Own the end-to-end administration of the employee lifecycle across EMEA, including onboarding, contract changes, transfers, leave management and offboarding activities.
Lead, coach and develop the People Operations team, establishing clear responsibilities, performance standards and service expectations.
Design and implement the EMEA teammate support operating model in collaboration with colleagues across AMR and APAC, defining service levels, escalation pathways and stakeholder responsibilities.
Develop and maintain operational playbooks, process documentation, checklists and country-specific guidance to ensure consistent delivery across regions.
Ensure HR operational processes remain compliant with local employment legislation and regulatory requirements across multiple EMEA jurisdictions.
Work closely with People Partners, Total Rewards, Legal, Security and broader business stakeholders to deliver an efficient and seamless employee experience.
Identify opportunities to improve processes, increase scalability and enhance service delivery as the organisation continues to grow.
Maintain the highest standards of accuracy, governance and confidentiality when managing employee information and operational processes.
Candidate Profile & Experience
Proven experience within HR Operations, HR Shared Services or People Administration, ideally gained within a multinational, global or regulated environment.
Previous experience in a senior, lead or management position with accountability for operational performance, process ownership and team leadership.
Strong hands-on experience managing HR operations across multiple EMEA countries, with a sound understanding of regional employment processes and compliance requirements.
Exposure to employment legislation and HR administration across jurisdictions such as the UK, Sweden, Poland and/or Greece would be highly advantageous.
Demonstrable experience creating, improving and documenting operational processes and service delivery models.
Strong people management skills, with the ability to coach, develop and motivate high-performing teams.
Exceptional organisational skills and attention to detail, with the ability to manage high volumes of sensitive and confidential information.
Excellent stakeholder management and communication skills, with the confidence to work effectively across HR, Legal, Reward and business functions.
A proactive and solutions-focused approach, combined with a commitment to continuous improvement and operational excellence.