Expression of Interest - Behavioural Scientists and Leaders, Multiple Opportunities
Apply Behavioural Science and experimentation to improve financial wellbeing at scale
Join an established team working with leading researchers and specialist teams
Explore multiple opportunities across applied behavioural science, experimentation, and leadership
Do work that matters
The CommBank Behavioural Science Centre of Excellence uses applied behavioural science and experimentation to design better financial services. We study how people decide and behave in real financial contexts, combine theory with current scientific evidence, and use those insights to develop, test and improve services for customers, colleagues and communities.
We are growing our Behavioural Science Centre of Excellence and inviting expressions of interest from behavioural scientists, experimentation specialists and behavioural science leaders. We have multiple opportunities across applied behavioural science and experimentation, with appointments reflecting each candidate's technical depth, applied experience and leadership scope. Whether your strength is delivering rigorous research, building experimentation capability or leading a portfolio of work, we would like to hear from you.
Our work addresses important behavioural challenges in financial services, including financial wellbeing, the psychology of scams and fraud, and best practice in human-centred AI.
See yourself in our team
Established in 2016, our specialist team works with leading Australian and international researchers and with colleagues across product, technology, strategy and customer experience. Together, we deliver practical innovation, rigorous research and measurable customer, community and business outcomes.
Our shared foundation across the team is that we frame important behavioural problems, synthesise evidence, design rigorous research and translate findings into practical recommendations. Candidates may bring depth in one of the following streams or strengths across both.
Key roles and streams of work:
We will consider your experience across applied delivery, technical depth, leadership and portfolio scope to identify the opportunity that best matches your strengths.
Senior Associate: independently deliver well-scoped behavioural science, research or experimentation projects.
Behavioural Scientist: lead complex engagements and influence product and service decisions.
Senior Behavioural Scientist: shape portfolios, develop people and advise senior leaders.
Applied behavioural science
Frame behavioural problems and synthesise relevant theory and evidence
Design research and translate insights into practical customer, colleague or service interventions
Partner with product, risk, technology, strategy and customer teams to influence decisions
Experimentation and analytics
Design and analyse lab, field and quasi-experimental studies
Provide guidance on experimental design, causal inference and statistical analysis
Build reusable experimentation standards, tools and capability across the organisation
Key responsibilities:
Deliver applied projects from problem framing and evidence synthesis through to design, analysis and recommendation
Identify high-value opportunities to improve customer, community, colleague or business outcomes
Design, oversee and interpret rigorous research, experiments or surveys
Use AI tools carefully and rigorously to improve research quality, speed, scale and impact
Translate behavioural evidence into clear recommendations and executive-ready narratives
Influence senior leaders and multidisciplinary teams to apply behavioural science in decisions and services
Coach colleagues and help lift the quality, clarity and impact of the team's work
We are interested to hear from people with:
Applied experience using behavioural science, experimentation or research to solve real-world problems within consulting, government, academia, financial services or another applied…