Job Description:
At Cboe, we inspire our people to solve complex challenges together because what we do matters. We provide the financial infrastructure that powers the global economy. As a leading provider of market infrastructure and tradable products, Cboe delivers cutting-edge trading, clearing and investment solutions to market participants around the world.
We’re building inclusive ways to support professional and personal development while strengthening the trust we’ve earned as a global market leader. Our teams are empowered to share ideas, actively pursue them and bring on a challenge. As champions of internal mobility and access to opportunity, we encourage our people to “go for it” and equip our managers with the training to coach their teams to the next level. Our Associate Resource Groups champion diversity, equity and inclusion, giving associates a safe space to network, share ideas and create opportunities.
Cboe is one of the world’s largest exchange operators. The End User Computing (EUC) team handles supporting End User equipment, accesses, and software Cboe associates need to effectively do their jobs. EUC works closely with our customers to ensure solutions to their issues or requests are met promptly.
EUC Engineers exhibit exceptional skills in automation, systems integration, and troubleshooting. They handle identifying issues and presenting solutions to EUC management that focus on long-term improvements or addressing current challenges. EUC Engineers attend EUC Sprint planning meetings where they propose new projects and receive other project assignments. Engineers collaborate with the Information Security and other Infrastructure Teams on both projects and urgent fixes. Also, they manage the work queue to stay informed about and resolve ongoing EUC issues.
Additional responsibilities include:
Support point-of-contact for EUC escalated issues related to:
Dell, Microsoft and Apple Workstations and Laptops troubleshooting
Windows, macOS, and Linux Operating Systems support
All End User Software procured by Cboe
Azure Cloud Technologies configuration and support.
Network troubleshooting
Microsoft 365 apps and Microsoft Copilot
Advanced hardware troubleshooting
Video Conferencing Equipment and software
Remote Access (VPN and zero-trust access solutions)
Mobile Device Management (Intune/UEM)
iOS/iPadOS issues and management
Printers/Copiers configuration
Slack
Responsible for day-to-day tasks:
Hardware and Software Procurement and Asset Management
Virtual Desktop Administration
Software Deployment
Break/Fix Support
Entra\AD Management
EUC Project work
Evaluate and apply AI tools, including Microsoft Copilot, to automate routine tasks, streamline support workflows, and drive operational efficiencies
Vendor Management
Identify common issues/inefficiencies and work towards streamlining our processes
Provide local and remote support for end-users globally
Train end-users in technology and communicate changes which will affect them
The ideal candidate has:
Minimum of 3 years of IT experience
Thorough understanding of Microsoft Windows 11 and Microsoft 365 products
Solid background in Microsoft Entra ID (formerly Azure Active Directory), Microsoft Intune (formerly Endpoint Manager), Teams, Exchange Online
Working knowledge of Windows Server, Domain Controllers, DNS, DFS, and DHCP
Solid background in identity and access administration, including Entra ID, Active Directory, group policies, security groups, and joiner/mover/leaver processes
Ability to build cooperative relationships with end-users of all technical abilities
A drive to create an atmosphere of competence, trust, and respect with all end-users
Highly methodical and analytical approach to problem solving and evaluating technologies
Experience using AI-assisted tools and scripting to automate processes and reduce manual, repeatable work for users and the EUC team, with sound judgment on data security and responsible AI use
Works well in a global team…