Job Description:
Building trusted markets — powered by our people
About Cboe Global Markets
At Cboe Global Markets, we inspire our people to solve complex challenges together because what we do matters. We provide the financial infrastructure that powers the global economy. As a leading provider of market infrastructure and tradable products, Cboe delivers cutting-edge trading, clearing and investment solutions to market participants around the world.
We’re building meaningful ways to support professional and personal development while strengthening the trust we’ve earned as a global market leader. Our teams are empowered to share ideas, actively pursue them and bring on a challenge. As champions of internal mobility and access to opportunity, we encourage our people to “go for it” and equip our managers with the training to coach their teams to the next level. We strive to provide employees a safe space to network, share ideas and create opportunities.
PLEASE NOTE: To support strong partnership and team connection, this role follows a four day in office work model.
Location Overview
Cboe Global Markets operates a key office in the Overland Park Xchange (OPx), located in Overland Park, Kansas, a bustling suburb of Kansas City. The OPx business park is strategically positioned to provide convenient access to the Kansas City metropolitan area, offering modern infrastructure and a collaborative environment ideal for the financial services and technology industries. This location benefits from proximity to major highways, making it easily accessible for employees.
The OPx site provides a balance of high-quality office space, advanced facilities, and an environment conducive to productivity and growth.
Role Overview
The Associate, Trade Desk is an entry-level role designed for individuals eager to build a career at the intersection of financial markets and technology. Under the guidance of senior Trade Desk staff, this role supports the day-to-day operational oversight of one or more Cboe exchange trading platforms (e.g., BYX, BZX, C1, C2, CFE, EDGA, EDGX) across asset classes including equities, options, futures, and foreign currencies. Associates in this role will develop foundational expertise in market structure, platform operations, and customer support while working collaboratively with experienced colleagues and internal teams. This role reports to the Trade Desk Manager.
Your responsibilities will be:
Platform Monitoring & Operations Support
Assist with daily system checks and review of audit logs under the guidance of senior team members to help verify system changes and confirm platforms are operating as expected
Monitor production, disaster recovery, and certification/test environments and escalate anomalies or known issues to experienced staff in a timely manner
Support the delivery of live updates to customers and internal teams related to system and trading issues
Learn and apply standard operating procedures to assist in resolving routine platform issues
Customer & Exchange Support
Assist in providing first-level customer support related to platform behavior, order processing, market structure, and feature/function inquiries
Support exchange platform operations including order cancel requests, clearing support requests, and client onboarding activities under supervision
Help monitor auctions/rotations and assist with block trade and ECRP support as directed
Data & Analysis
Use SQL and UNIX shell tools under supervision to query databases and examine log files in support of data gathering and basic reporting tasks
Assist in documenting findings and preparing reports for customers and business teams as needed
Process & Documentation
Update internal technical procedures and operational documentation within the Operations team’s Confluence space under the direction of senior staff
Support weekend industry testing participation as needed
Collaboration & Learning
Develop working knowledge of Cboe’s exchange platforms, APIs…