Job Mission
The Business Solutions Manager is responsible for the market level roadmap, delivery and operation of key business technology applications across various domains, including Finance, Supply Chain, P&O, Retail, Marketing, clienteling, e-Business and client-facing systems.
This role is critical to understanding, aligning and translating the nuances of Singapore & Export Markets into regional, global roadmaps and the wider system landscape and, only where necessary, implementing or managing market-specific applications. Partnering with business stakeholders, regional Tech and Digital teams is key to the role, specifically to capture business requirements and manage projects, change and adoption.
In addition to the strategic application landscape, this role, in partnership with the regional teams, unlocks tactical opportunities for the business to improve processes and operations by leveraging automation and AI across boutiques, offices and distribution center.
You are energized by :
Business Partnering
Act as the key contact between business teams and the Tech and Digital function in Singapore and Export Markets (Indonesia, Philippines, Cambodia), driving a simple and transparent roadmap that delivers market-specific requirements within the regional and global application landscape.
Business analysis: Understand market operations to enable proactive, efficient and clear planning. Capture, analyse and prioritise business requirements, ensuring that solutions meet both immediate and long-term business objectives.
Project Management & Delivery
Develop and manage detailed project plans for all key initiatives, ensuring transparency across all levels of the organisation.
Take a holistic view of Tech and Digital project delivery for Singapore & Export Markets, ensuring that conflicting timelines are managed with stakeholders and regional teams.
Manage project progress, steering committees, budgets and resourcing, and proactively identify and mitigate risks that could affect delivery.
Change Management and Adoption
Champion change management initiatives, ensuring the smooth adoption of new systems, processes or ways of working, including training sessions or workshops for end users as needed to facilitate knowledge transfer and system adoption.
Develop and execute communication plans to keep stakeholders informed of project milestones, changes, and impacts.
Own the ongoing adoption of applications beyond the initial rollout and optimisation of existing application usage. Use key KPIs and measures to align each application with its business impact, and surface configuration, technical or process improvements to regional and business teams to deepen adoption.
Technical Competency and Application Lifecycle
Develop and maintain a holistic technical understanding of systems across the Retail Tech, Corporate and Digital Solutions domains, including their interdependencies and data flows.
Serve as the local point of contact for the design and implementation of local system solutions, ensuring that they integrate with existing ecosystems and comply with regional architectural standards.
Where required, evaluate and recommend system enhancements or new technologies to address market-specific needs and support business growth and operational efficiency.
Manage the lifecycle of local applications, ensuring compliance with onboarding, maintenance and decommissioning requirements.
Demonstrate a strong sense of ownership in coordinating issue resolution and escalation with the relevant local, regional and global teams.
Ensure that solutions comply with applicable architecture, cybersecurity, data privacy, risk, procurement and regulatory requirements, engaging the appropriate regional and global teams throughout the solution lifecycle.
Automation and AI
Act as the key contact in the market to enable and leverage low-code and no-code solutions that address business opportunities.
Proactively understand the regional and global solutions…