Job Purpose : The Deputy Head of Boutique plays an important role in inspiring and managing the boutique team to achieve the mission of the brand, and is the primary driver of effective day-to-day operations in the boutique.
As a bridge between the Head of Boutique and the Boutique team, the Deputy Head of Boutique supports the Head of Boutique to reinforce, communicate and execute The Chanel Difference on the Boutique floor to ensure luxury retail leadership.
Vision : The ultimate house of luxury defining style and creating desire now and forever.
Mission: Dedicated to inspiring and managing the boutique team to engage the consumer of today and tomorrow to the brand by providing unsurpassed service to all our customers (internal and external) while supporting the Head of Boutique in always ensuring high image standards in the boutiques while being committed to the employee’s personal and professional development and growth.
Key Responsibilities:
Uphold the Image of the Brand (VM Merchandising +BTQ Maintenance +Grooming)
Communicates the importance of image to the boutique team and sets a good example in “walking the talk”.
Swiftly spots and effectively corrects and explains to the boutique team on lapses of images to prevent future recurrences.
Conducts or appoint senior boutique staff members to conduct daily checks to ensure that window and in-boutique displays consistently reflect the essence of the seasonal line and are in accordance with the Chanel image.
Ensures or appoint senior boutique staff members to ensure that the boutique environment is always in optimum condition from cleanliness to maintenance of furniture, fixtures and décor including the professional image of team members.
Organizes or appoint senior boutique staff members to organize regular inspection on boutique team’s grooming.
Manage and inspire the Boutique team
Inspire & Motivate team members by being a role model, taking a close interest in his/her direct reports’ well-being, and actively participating in their professional development (service, CEM, sales performance…) Achieve this through spending a significant amount of time on the boutique floor observing, interacting and coaching the team.
Develop talents by formulating performance objectives and conducting reviews of the Fashion Advisors formally every six months, with frequent informal interactions. Identify specific development plans for team members, regular coaching and follow-up (IDP/PIP). Work on the team development in terms of structure and pipelines.
Coach and mentor talents, ensuring team engagement and team culture infusion.
Partner and/or provide support to all “Specialists’’ positions in the boutique (including W&FJ)
Manage product categories & Drive business performance
Formulate category plans (vision translation, long term goals, category strategy)
Apply business acumen (Data Analysis, action plan and follow up)
Build network: Expertise cooperation, merchandising communication, and other resources)
Contribute to the Buy (client feedback, identify and share business opportunities, sizing for RTW & Shoes)
Ensure Ultimate Client Experience on the boutique floor
Support the Head of Boutique and Client Strategy team in ensuring a client-centric culture among the boutique team that emphasizes on clienteling program to build long lasting relationships with them.
Ensure ultimate experience with on floor support to FAs, participating in appointments with top clients as well as observation for service elevation opportunity
Guide the team to deliver top-notch service and build lasting client relationships
Boutique event management
Manage Projects
Lead BTQ/participate national projects
Drive project landing and adoption in boutique, by orchestration with boutique and office teams
Develop and lead boutique initiatives in test and learn approach
Contribute and support change management in the boutique team
Properly manage Merchandise & Inventory
Direct or appoint senior boutique team members…