[ Digital Solution Manager ]
Why this mission?
The luxury retail environment is rapidly changing, especially in Taiwan, where customers expect a seamless blend of traditional elegance and cutting-edge digital engagement. In this market, LINE is the primary touchpoint for client intimacy. We face the challenge of integrating digital solutions—including LINE Official Accounts and Mini-Apps—into our proprietary CRM ecosystem to provide superior eServices.
The Digital Solutions team plays a critical role at Chanel, driving the digital transformation for our client and retail experience in Taiwan. This team addresses the need to modernize and enhance the luxury client journey, ensuring that our omni-channel CRM initiatives align with the digital age's demands while maintaining Chanel's storied legacy.
Job Purpose
To lead the planning, governance, and delivery of digital solutions that support business growth and enhance client experiences across omni-channel platforms. Working closely with the Technical Lead and Business Analyst, this role is responsible for managing the digital solution portfolio, translating business priorities into actionable roadmaps, and ensuring successful delivery of initiatives from ideation through implementation.
The role acts as the bridge between business stakeholders and technical teams, driving alignment on priorities, scope, resources, risks, and value realization. Beyond project delivery, the position oversees the evolution of key digital platforms, ensuring solutions remain scalable, secure, and aligned with business and technology strategies.
Key Responsibilities
Digital Solution Portfolio Management: Own and manage a portfolio of digital solutions and initiatives, ensuring alignment with business priorities, technology strategy, and organizational objectives.
Project & Delivery Leadership: Lead end-to-end delivery of digital initiatives, from demand intake and planning through implementation, deployment, and post-launch support, ensuring projects are delivered on time, within scope, and within budget.
Business Partnership: Collaborate closely with business stakeholders to understand challenges, identify opportunities, and translate business needs into actionable solution roadmaps and delivery plans.
Cross-Functional Collaboration: Partner with Business Analysts, Technical Leads, regional teams, vendors, and other stakeholders to ensure requirements, solution design, and delivery activities are effectively coordinated and executed.
Demand & Roadmap Management: Facilitate prioritization of business demands, manage product and project roadmaps, and balance resources across competing initiatives to maximize business value.
Governance & Risk Management: Establish project governance, monitor progress, proactively identify risks and dependencies, and drive mitigation plans to ensure successful outcomes.
Vendor & Partner Management: Manage external vendors and service providers, ensuring delivery quality, cost effectiveness, and adherence to agreed commitments and standards.
Stakeholder Engagement & Communication: Serve as the primary point of contact for business and technology stakeholders, providing clear communication on priorities, progress, risks, and outcomes.
Solution Lifecycle Management: Oversee the ongoing enhancement, adoption, and support of digital solutions, ensuring platforms remain scalable, sustainable, secure, and aligned with evolving business needs.
Continuous Improvement: Promote best practices in project delivery, demand management, solution governance, and team collaboration to improve efficiency, transparency, and business value realization.
What You Will Bring
Proven experience in Digital Solution Management, Technology Project Management, Product Delivery, Business Relationship Management, or a similar role bridging business and technology.
Strong understanding of digital solution delivery, system integration, and enterprise application landscapes.
Working knowledge of: Backend…