FRAGRANCE & BEAUTY ASSISTANT BUSINESS MANAGER, FLAGSHIP
At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.
About the role:
Dynamic, agile & inspirational Leader, able to coach, develop and lead a team to deliver exceptional client service in a complex retail environment. Accountable for creating and executing business objectives while building collaborative partnerships internally and with retail partners. Should possess a teaching as well as a learning mindset for continuous growth. Supports, executes, and contributes to the vision established by the F&B Business Manager. Strong focus on operational excellence & brand image compliance.
What impact you can create at CHANEL:
Key partner to F&B Business Manager, help to develop and lead team in conjunction with F&B Business Manager with a direct focus on the continuous growth and development of the Stock Associate who directly reports into this role. Create and drive development plans and oversee annual review process, have ongoing performance conversation in partnership with F&B Business Manage
Co-lead regular team communication sessions in partnership to the F&B Business Manager to ensure seamless communication of promotional activity, upcoming events, performance to goal, corporate initiatives, etc
Foster a positive working environment that encourages diversity, mutual respect and team collaboration and is free of discrimination and harassment
Leverages fluency in product, service, and artistry skills to coach and support the team, elevating their skills and expertise to deliver an exceptional client experience
Business Development & Operations
Manage time, establish priorities and delegate effectively in support of F&B Business Manager. Time spent should be 60% on the Sales Floor coaching and diving the client experience and 40% on operations
Responsible for all operations of the sales floor including stock/re-stocking needs, areas of pride, etc
Establish an organized and controlled stock storage system for Stock Associate to maintain on an ongoing basis
Operations lead for all retailer systems, communicating inventory and supply needs to F&B Business Manager, receiving, and checking in inventory, shipping and receiving and damages, etc.
Point person on all Standard Operating Procedures set by retailer and the Company; uphold team to all standards and educate as needed
Lead and partner with F&B BM, Regional & corporate store environment team on all visual change overs at counter
Establish relationships with key corporate partners for ongoing operational and visual support and day to day needs
Assist F&B Business Manager in all event planning, coordination, orchestration, and execution
Work with F&B Business Manager to understand retailer/client events and act as liaison between the brand and retailer when needed
Execute all operational responsibilities to ensure effectiveness and efficiencies across the board.
Active involvement in payroll processes, deadlines, and compliance
Client Experience
Assist with creating a culture of service; provide a unique and memorable in store and after sales experience to every client, every day and at every point of sale
Foster a culture of building relationships and personalizing client experiences
Lead and train team on clienteling tools provided by the retailer to build new client retention and loyalty; use metric reporting as a resource to further develop the team
Co-ownership of all brand image, hygiene standards and visual merchandising requirements
Attend seasonal seminars hosted by Education Executives and corporate meetings.
You are energized by:
Working in a highly collaborative retail environment.
Process efficiency and…