Head of Education, Fragrance & Beauty
At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.
About the Role:
CHANEL is looking for a visionary Head of Education, Fragrance & Beauty to join our Fragrance & Beauty division, reporting to the Head of Retail. This is an opportunity to reimagine what education means for a luxury beauty house — not just training, but a transformational, future-forward function that drives culture, performance, and client obsession at scale.
You will be the architect of a modernized education ecosystem, setting the strategic vision for how our Beauty Advisor community learns, grows, and connects with clients in a rapidly evolving retail landscape. This role leads a team of Education Executives and a distinguished group of national expert talent — including National Makeup Artists, Skincare Experts, and Fragrance Experts — and demands a leader who can inspire deep craft alongside bold strategic thinking.
At the heart of this role is a powerful content mandate: you will create original education content tailored to the US market while also translating and adapting global education content for local relevance and impact. This role sits at the intersection of people development, consumer insight, creative content production, and market intelligence — and calls for a leader who thinks boldly and builds deliberately.
Our ideal candidate brings deep expertise in beauty education, a genuine curiosity about where retail and consumer behavior are heading, and the courage to challenge the status quo with blue-sky thinking.
What Impact You Can Create at CHANEL
Reimagine the future of beauty education — lead a comprehensive modernization of CHANEL’s education approach to meet the expectations of today’s teams and tomorrow’s clients, drawing from competitive landscape analysis, consumer behavior shifts, and emerging learning modalities
Lead an exceptional team of educators and craft experts — directly oversee a team of Education Executives and national specialists including National Makeup Artists, Skincare Experts, and Fragrance Experts , developing each individual’s expertise and elevating the collective output of the team
Own the full content creation lifecycle — develop original, locally relevant education content for the US market AND synthesize and adapt CHANEL Global education content to ensure it resonates with our teams and clients at the local level; bridge the global vision with the nuance of the US market
Design the education strategy of the future — define what tools, capabilities, formats, and structures the education function needs to remain best-in-class and competitive in a rapidly changing environment
Unlock new ways our teams learn — assess and address retail opportunities and evolving advisor community learning needs; translate those insights into dynamic, impactful programming that measures and proves training impact
Lead a cross-functional, insight-driven approach — partner with the Chanel US Insights Team, external consultants, and internal market stakeholders to ground education in real consumer data and outside-in thinking
Govern education quality across channels and markets — ensure consistency, brand integrity, and measurable effectiveness of all education programming across every touchpoint
You Are Energized By
Staying ahead of market trends — competitive analysis, consumer behavior, and retail innovation genuinely excite you; you bring those insights back to shape strategy
Creating content that moves people — whether crafting an original training module for a US product launch or adapting a global campaign into a locally resonant learning experience, you find deep satisfaction…