Host, 57th Street
At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.
About the role:
We are looking for a Boutique Facilitator, Host who is passionate about providing the highest standards of service to facilitate and support the client journey in our Boutiques. This position plays a critical role in being the first client interaction, greeting clients warmly and maintaining the flow of traffic. The Boutique Facilitator, Host will also assist other members of the boutique to maximize client-facing time and will support all areas of the Boutique as needed.
What impact you can create at CHANEL:
Facilitate in the seamless client experience by warmly greeting clients upon arrival and sharing relevant information regarding health and safety protocols
Leverage tools and processes to help manage client wait times and appointments
Assist clients by answering questions and helping facilitate a seamless experience to bridge the wait time and time in boutique
Maintain flow of traffic to ensure adequate service levels
Proactively communicate what the client should expect in terms of wait time, in-boutique experience, etc, setting realistic expectations with clients
You are energized by:
Genuinely welcoming and guiding clients
Turning difficult situations into positive memories
Providing the highest standards of service
Building collaborative partnerships and relationships in a team-focused environment
Fostering a meaningful client experience centered around inclusion and connection
Your curiosity to continuously learn and grow
What you will bring to the team:
Ability to thrive in a team environment and work collaboratively
Understanding of, and passion for client experience
Excellent communication skills
Foreign language skills are preferred but not required
Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives
Curiosity and desire to learn and grow professionally within the world of CHANEL
Position Logistics:
Minimum 1 year of related experience
Moves with pace and energy while maintaining attention to detail
A people person who can work both independently and with others
Minimum High School Diploma
Able to lift 15 lbs.
Must have flexible schedule with the ability to work late nights, weekends and some holidays
Heart of House: Requires in-store presence to facilitate the opening and closing of the boutique; the receiving of inventory; shipping of product to support sales to ensure optimal client service
*Chanel, Inc. reserves the right to edit, change, or make exceptions on designations where circumstances where deemed appropriate.
What skills you will learn:
Exposure to multiple boutique business functions and categories
Growth in additional business and functional areas of the retail business
Opportunity to collaborate and succeed as a team with colleagues and cross-functionally
Further grow and develop your skill set with thoughtful career development workshops and self-directed learning modules
Compensation:
The anticipated hourly rate range for this position is $25.50 through $28.00. Base salary is one component of the total compensation for this position. Other components [may/will] include additional compensation, benefits, and perks.
Benefits and Perks:
Wellbeing resources include dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund
Family and care giving benefits (inclusive of parental leave, fertility support, Milk Stork, and Care.com Membership)
Generous paid time off policies to include vacation, holiday, sick and volunteer days
401K and other incentives
Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual…