Job Mission:
The mission of the FWFJ Retail L&D Partner to develop and execute a holistic vision and strategy for the learning, training, and career development of our Retail Talents—engaging, empowering, and inspiring our retail teams to deliver the ultimate client experience and to become true Brand Advocates for CHANEL. This role is aimed become FA’s trusted “go-to” advisor in Learning and Development, empower FAs to raise their concerns in a structured and logical manner.
By partnering closely with Retail Management, HR, and the RLDP function, the FWFJ Retail L&D Partner will:
Build a world-class workforce that sets new industry standards, while staying true to our vision of being the ultimate house of luxury—defining style and creating desire, now and forever.
Infuse Brand DNA and key messages throughout all learning and development initiatives, ensuring that every retail employee embodies the Chanel difference.
Develop and implement a robust career and capabilities development framework, collaborating across teams to support people development, FA capabilities development, career progression, and recognition initiatives.
Coach and enable Fashion Advisors (FAs) to be the front face of CHANEL—empowering them to adapt to client needs, build emotional connections, and confidently represent the brand with presence and prestige.
Customize and deliver learning programs using a blended approach, tailoring content to individual needs, monitoring progress, and providing ongoing, on-the-floor coaching to motivate and engage teams.
Amplify the voice of FAs, making them feel heard, valued, and empowered, while fostering a culture of long-term engagement, client centricity, and boutique energy.
Ultimately, the Retail L&D Partner’s mission is to position CHANEL as a unique and desirable place for growth—where retail talents are inspired, developed, and celebrated as the driving force behind our brand’s enduring excellence and client experience.
Key Responsibilities
Future Capabilities Identification and Learning Needs Prioritization
Assist to define the holistic view of all learning needs in Fashion Division, in alignment with the Strategic Direction and to support the evolution and speed of business. In synergy with ODHR and Retail Management,
Curate relevant learning and development content that will support Boutique Talents to identify with the Brand and go beyond work to build personal capabilities to feel confident and contribute the best they can
Together with HRBP to ensure Boutique Management as well as key potential have an individual development plan on an annual basis.
Take in charge of retail capabilities development programs to identify key capabilities gaps & development opportunities for retail team.
Customize, deliver, and monitor the Retail Learning Path by observing on-floor FA activities and client interactions, providing timely feedback, and identifying coaching and training needs.
Design and facilitate service excellence, client softskill and selling techniques sessions to strengthen FA capabilities and elevate the client experience.
Partner with Boutique Management, HR, and Retail Managers to understand boutique strategy, manpower needs, and people challenges, and translate them into relevant people development actions.
Support FA career development by contributing to key people discussions, including performance reviews, promotion decisions, career pathing, and recognition opportunities.
Customize, deliver, and follow up on Learning Path for Retail Team
Observe client-staff interactions frequently, maintain close relationship with Retail Team to identify gaps in learning and development
Maintain close relationship with FAs to identify and escalate their needs and concerns accordingly
Identify and analyze learning and coaching requirements based on individual and collective needs for the boutique
Co-owns/develop customized learning roadmaps and content with “office” L&D team
Recommend action plans and coaching…