Senior Group Director, Boutique Excellence – Northeast Region
At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.
About the Role:
CHANEL is seeking a Senior Group Director, Boutique Excellence, Northeast Region to lead the regional execution of Boutique Excellence priorities across Retail Operations, Performance, and Transformation.
Reporting to the Head of Boutique Excellence, USA, with a dotted-line relationship to the Head of Retail, Northeast, this leader will serve as the key connection between corporate Boutique Excellence teams and the regional retail organization. The role will ensure that operational standards, performance priorities, and transformation initiatives are translated into clear, practical, and consistent execution across Fashion Boutiques, lease doors, and Multi-Brand Select locations.
This leader will partner closely with regional retail leadership to strengthen operational excellence, enable data-informed decisions, support planning cycles, and ensure new initiatives are effectively embedded in the field.
What Impact You Can Create at CHANEL:
Regional Boutique Excellence Leadership
Serve as the regional leader and primary liaison for Boutique Excellence, aligning corporate priorities with the needs of the Northeast retail organization.
Partner with the Head of Retail, Senior Group Directors of Retail, and boutique leaders within the Northeast region to establish clear priorities, drive accountability, and enable consistent execution.
Foster a connected regional community across Boutique, lease, and Multi-Brand Select locations, sharing best practices and strengthening consistency in ways of working.
Translate regional feedback, business needs, and opportunities into actionable insights for the corporate Boutique Excellence team.
Retail Operations
Lead regional operational excellence across boutique standards, inventory controls, Heart of House capabilities, asset protection, maintenance, systems, and policy adherence.
Conduct regular boutique visits, audits, training, and coaching to identify opportunities, reinforce standards, and support continuous improvement.
Oversee operational readiness for boutique openings, moves, closures, inventories, and key business events.
Partner with cross-functional teams to resolve operational challenges and identify opportunities to simplify processes, improve the employee experience, and support the client journey.
Build the capability of regional Operations leaders through hiring, onboarding, development, succession planning, and performance support.
Performance & Planning
Partner with the corporate Boutique Excellence Performance team and regional retail leadership to drive alignment on performance management, reporting, and planning.
Support key financial planning cycles, including annual budgets, forecasts, quarterly goal-setting, and regional performance reviews.
Coordinate boutique-level sales allocation and support regional headcount planning in partnership with Retail, Finance, and Human Resources.
Consolidate relevant commercial, operational, and people data to provide regional leaders with clear performance insights, risks, and opportunities.
Monitor key performance indicators, including sales, productivity, inventory accuracy, shrink, damages, operational costs, and workforce metrics—and support action planning as appropriate.
Transformation & Field Enablement
Partner with the corporate Boutique Excellence Transformation team to deploy strategic initiatives and new ways of working across the Northeast Region.
Ensure transformation initiatives are effectively embedded within boutiques through thoughtful planning, field communication, training,…