For over 125 years, Catholic Charities Brooklyn and Queens has been providing quality social services to the neighborhoods of Brooklyn and Queens, and currently offers 160-plus programs and services for children, youth, adults, seniors, and those struggling with mental illness.
The Care Coordination program offers services to adults and children ages 6 to 18 enrolled in the Coordinated Behavioral Care (CBC) Health Home Program with a history of serious mental illness and/or multiple hospitalizations. The goal is to connect clients and families to various community resources identified as beneficial to the clients’ overall holistic well-being in order to reduce emergency room visits, inpatient stays and criminal justice involvement.
STATEMENT OF THE JOB
Under the direction of the Director of Care Coordination, the Clinical Director has responsibility for administrative and managerial operations of CCNS’s Non-Medicaid Care Coordination Program under the NYC Department of Health and Mental Hygiene (DOHMH). The position entails program oversight inclusive of staff training, development and revision of systems for program operations and administration, ongoing integration of program-specific policies and procedures, budget planning, integration of health information technology, and community engagement. The Clinical Director will be responsible for ensuring contract deliverables are met. This includes overseeing appropriateness and effectiveness of care management services, identification of gaps in service delivery system, representing the Agency at meetings, conferences and public forums, strategic planning and implementation, and program development – including monitoring revenue, expenditures, client monies, productivity and outcomes, regulatory requirements and audit readiness.
The Clinical Director will lead program’s efforts for client-centered and recovery-oriented care and plays a vital role in ensuring both the Care Coordination program meets health outcomes for clients such as reducing hospitalizations and emergency department visits, while increasing attendance and engagement with behavioral health and medical outpatient services. The Clinical Director is responsible for ensuring direct service staff address all social determinants of health such as medical needs, behavioral health and substance use needs, housing, food insecurity, education/employment. This is done through partnerships and integrated work with other community-based providers, hospitals, and other systems of care to ensure clients have access to a comprehensive healthcare network. The Clinical Director is responsible for direct client services as a member of the clinical staff, clinical supervision for staff, and administration and leadership of the team, on an ongoing basis. The role will also require on call coverage and a willingness to be flexible as the program operates 24/7.
DUTIES AND RESPONSIBILITIES
Management and oversight of the day to day activities of the Non-Medicaid Care Coordination program in accordance with internal and external regulatory standards and guidelines.
Ensures that programmatic systems are in place and functioning to meet client needs.
Manages and adheres to program budgets, meeting productivity and revenue targets and monitoring expenses.
Responsible for management of client wrap-around funds budget and adherence to contract guidance on how client monies may be utilized.
Monitors and oversees all aspects related to the delivery of care coordination ensuring access to a comprehensive array of services and continuity of care across all care transitions.
Counsel in individual or team settings with emphasis on recovery and supporting independent community living while promoting optimum mental and emotional health. May assist clients in dealing with issues associated with but not limited to family and social relationships, stress and symptom management, entitlements, activities of daily living, medication management, and…